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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. Remote access enabled. host=65.19.141.77 port=5432 username=conex_admin dbname=conex_db password=<set in Plesk>
  2. Both Johnny and Tommy now have fully licensed Softaculous available to everyone to install the latest version of 459 different software packages with just a single click. If you're not familiar with Softaculous it automates the installation of most popular software with the latest version, and can help you easily stay up to date as well. Since we offer free hosting we attract a lot of people who are new to web hosting, and installing some software can be very confusing if you don't know what you're doing. With Softaculous you just pick the software, enter a few variables, and click install. When we switched control panels we canceled our Softaculous subscription because Plesk comes with a built in software installer, but after using it for a few years we found it to have very out of date software, and not very many options. We recently reached out to Softaculous and they agreed to give us a non-profit discount to help us fulfill our mission to provide high quality, free or low cost hosting options to students, small businesses, and anyone who can't afford paid hosting. We hope you enjoy it. Let us know how it works for you if you test it out.
  3. Krydos

    Midnight and Noon

    Free signups on Johnny now reset every 12 hours at midnight UTC and noon UTC. For the last 8 years we've been offering new free signups starting at midnight UTC and staying open as long as we can, but also not allowing too many accounts to keep the uptime high. This works great for most of the world. For instance, signups reset at 4pm to 8pm in the US, 10pm in Brazil, 12am in England, 1am in France, 1am in Germany, 2pm in Hawaii, 7pm in Peru, 1pm in New Zealand, 8am to 11am in Australia, 9am in Japan, 8am in China, 5:30am in India, etc. However, between India and Germany not many people are awake when signups open. We get a lot of complaints from people living in those areas, and our responses have always been, "I had to stay up until 2am three nights in a row to get my account", or "I had to stay up until 3am to get my account", or "You could just donate $1 and get an account whenever", or "You're lucky because there wasn't even an option to donate back in the day when I got my account". Johnny has been really stable the last year since we started offering free signups again, and we feel like we can increase the number of new accounts that we give out each day. Instead of increasing the number of accounts available at midnight UTC we instead decided to offer signups twice per day to help out those people who don't want to set an alarm and wake up at 4am just to get a free hosting account. Let us know what you think of this change.
  4. Remote access enabled. host=65.19.141.77 port=5432 username=mcstar1982_panPacjentAppUser dbname=mcstar1982_panPacjentDB password=<set in Plesk>
  5. Yeah, I recommend resetting the account too. All of your current data and settings will be deleted, and your account will return to its initial state. Let us know if you'd like to proceed with a reset.
  6. It looks like the dependency libyaml-devel was missing to build the yaml gem. I installed that and then tried the bundle install and it appears to have worked now. Let us know if you are still having issues with Ruby.
  7. The longest plan we have right now is 6 months and you get a 10% discount for signing up for it and it auto-bills you every 6 months. Is there any reason you can't signup for a 6 month plan, and absolutely need a 12 month plan? It is possible to do a 12 month plan, and we've had a few people ask about it, but it couldn't do more than a 10% discount over the 1 month plan price.
  8. Your subscription has been canceled and you won't be billed again. Thanks for using our VPS service.
  9. @wolstech will create your Lily account when he sees this.
  10. This support request is being escalated to our root admins.
  11. In order to use Django on Python 2.7 you'll need to get a VPS. https://heliohost.org/vps/ Your account is currently on Johnny which only supports Django on Python version 3.10.
  12. Here's some ideas on our wiki regarding Wordpress https://wiki.helionet.org/misc/wordpress
  13. If you need to have port 13401 opened and don't want to get suspended for high memory usage we recommend getting a VPS which start at only $4 per month can be purchased from https://heliohost.org/vps/ Tommy is limited to 100 GB per day, which is about 71 MB if it runs constantly. A lot of Node.js applications like proxies use more than 71 MB so they can't run on Tommy without getting suspended. Also we don't open ports on Tommy, like Wolstech already mentioned, but you can open any or all of the 65535 ports on a VPS.
  14. Regarding, just you or Johnny, it's definitely just you. You can see the status monitor at https://status.heliohost.org/ Over the last week the average response time is 374 ms. If your website takes more than 374ms to 1000ms to load then it's your software or your network connection, not the server.
  15. Wordpress will also run faster on a VPS, and you won't get suspended for high load like on Johnny. https://heliohost.org/vps/
  16. We don't host that domain. https://dnschecker.org/#A/dosprn.com If you want to host dosprn.com with us either Set your NS records to ns1.heliohost.org and ns2.heliohost.org OR set your A record to 65.19.141.67 and your AAAA record to 2001:470:1:1ee::2009 You don't have to do both, just one or the other. The advantage to option 1 is we can create all the other DNS records for you like MX, SPF, DKIM, DMARC, TXT, etc. if you don't know what you're doing. The advantage to option 2 is you can create all those records without an admin helping you if you're an advanced user and already know how to do all of the DNS stuff. Once we host that domain you will be able to install SSL on it.
  17. We should also point out that we offer free domain names too. yourdomain.helioho.st has the same number of dots as yourdomain.eu.org and is only 4 characters longer. helioho.st and heliohost.us domains are available instantly, start working within 2 hours, and don't require waiting months to get registered.
  18. It looks like none of these domains are registered, which would explain why they were all deleted from your account. Have you logged in to your Freenom account recently? Are you aware that Freenom shows all signs of shutting down entirely soon?
  19. It looks like you may have a memory leak
  20. Reverse DNS has been set up for you.
  21. We have an exception in our multi-account detection for these two accounts now.
  22. Did you tell us in advance that your coworker and you would be logging in from the same IP and the same browser? Arbitrary means "Determined by chance, whim, or impulse, and not by necessity, reason, or principle." You weren't arbitrarily suspended. You were suspended because our terms of service state that each person is allowed to have 1 account, and 2 accounts were logged in to from the same IP address and the same browser. 99.99% of the time that means 1 person has more than 1 account. There is a very good reason you were suspended.
  23. DKIM, SPF, and DMARC have been set up for the domain shoppyflex.heliohost.us. Please send a test email to https://www.mail-tester.com/ and if the score is less than 10/10 post the link to the full report so we can help you fix any other issues that there may be.
  24. Remote access enabled. host=65.19.141.67 port=5432 username=bpharoah_admin dbname=bpharoah_retrodb password=<set in Plesk>
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