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Posts
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Everything posted by Krydos
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Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/renew. To prevent this from happening in the future please remember to visit https://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.
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You were last sent a warning email regarding an impending inactivity suspension on 2019-04-30 at 00:05:02 UTC. You were then sent another email letting you know that your account was suspended for inactivity on 2019-05-03 at 07:00:54 UTC. Java access was removed shortly after. Unfortunately there is currently a queue to receive java access on Tommy which means that your java slot has already been taken by the next account in line. Your current java installation estimate is 2019-05-24, but it may occur sooner or later depending on when and whether other users lose their java access. This is just a rough estimate based on the last 30 accounts to receive java access. If you are no longer receiving our emails it might be a good idea to switch to another contact email address. I know from past experience that gmx is very particular about emails, and they have a nasty habit of not even delivering emails that no one but them considers spam. I've contacted their support regarding this many times without any result. If you would like I can help you test various email addresses.
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Done. You should now be able to log in and your website should be working again.
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Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
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[Solved] Tommy server is classified as spam by BACKSCATTERER
Krydos replied to thorast's topic in Escalated Requests
Thanks for letting us know. -
[Solved] Zone Editor - "Failed to fetch zone file".
Krydos replied to vnsmes's topic in Escalated Requests
There you go http://cavetufmt.com/ If you delete or rename your .htaccess it will get rid of that 500 error. -
There was a conflict with your username, so your username is chums again. Your domain and your email address are the same. You should be able to login at https://www.heliohost.org/login/ now and your domain should start working within 2 hours.
- 10 replies
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- unarchive account
- account unarchived
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Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
- 10 replies
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- unarchive account
- account unarchived
- (and 4 more)
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[Solved] access postgresql database from pgadmin
Krydos replied to lkisrl's topic in Escalated Requests
Remote access enabled. -
Done. You should now be able to log in and your website should start working within 2 hours.
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Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
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Ahh, ok. Glad it's working again for you.
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Your VPS is already up and running. What do you see when you SSH in to 216.218.192.172?
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Done. You should now be able to log in and your website should start working within 2 hours.
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Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
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[HH#397895] Re: Receipt for your donation to Helio Networks
Krydos replied to HelioHost's topic in Email Support
Thanks for the donation! We really appreciate it. I have doubled the storage on your ofcom account. -
Please post the code of your .php file with the password removed.
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[Solved] Request To Connect Remotely To Postgresql
Krydos replied to lanied's topic in Escalated Requests
Remote access enabled. -
Unblocked. Please check the credentials saved in your FTP client.
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This was handled on Discord.
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[Solved] My page downloads the index when opened and does not load
Krydos replied to triniqch's topic in Customer Service
If your index page is downloading instead of displaying try deleting or renaming your .htaccess file. -
You're already on our fastest free shared hosting server. The only step up in speed you can do now would be to switch to a VPS https://www.heliohost.org/vps/ We can help transfer your site from Tommy onto the VPS if you decide to go with that option. Also, I should mention that our VPS are very popular (perhaps we priced them too low) because we're almost out of space for VPS already. Once we buy Sparkie we'll have a lot more space for VPS as well as free shared hosting accounts, but we may have to start a waiting list soon.
