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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. The space increase isn't automatic because gofundme has decided to be dumb for this fundraiser and won't give us any email addresses or anything we could use to figure out which account is donating. To get a space increase please provide the following information: The name you donated asThe amount you donatedThe date you donatedYour username
  2. Our skrill account is admin@heliohost.org. We can transfer it to our bank account from skrill.
  3. Invite sent.
  4. The system has already automatically sent an invite for that donation to e***.*********t@gmx.de would you rather the invitation be resent to the listed email address or did you get the first email already?
  5. You're on Tommy now, and your storage has been doubled. Thanks for the donation.
  6. Unblocked.
  7. It can take up to 10 minutes to fully unblock. Since you posted 8 minutes after I did there's a chance you just didn't wait long enough. Let us know if you can connect now.
  8. Unblocked.
  9. You can get a 404 error if your OS or your ISP has your old account IP cached. You can flush your DNS cache by typing ipconfig /flushdns if you're using windows. There is no way to clear your ISP cache if that's the problem so you'll need to view your site through a proxy or just wait for the cache to time out.
  10. Done. You should now be able to log in and your website should be working again.
  11. Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
  12. What is your username or main domain?
  13. You're on Tommy now. Thanks for the donation.
  14. Moving...
  15. Done. You should now be able to log in and your website should start working within 2 hours.
  16. Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
  17. It can still be done.
  18. That archived account cannot be restored at this time due to the server you're on going down for upgrades soon. You have 3 options: Wait for Johnny to get upgraded. This may take a week or more.Create a new free account on Ricky or Tommy and restore your backup. Please be aware that since a lot of people are moving off Johnny right now free Tommy signups are filling in less than 5 seconds, and free Ricky signups are filling in less than a minute.Donate at https://www.heliohost.org/donate/ and an admin can restore your archived account on our best server, Tommy, for you.
  19. 1) Backup your Johnny account 2) Delete your Johnny account 3) At midnight UTC signup for a new account on Tommy 4) Restore your backup Please be aware that free Tommy signups have been filling in less than 5 seconds, and Ricky signups have been filling in less than a minute so you'll have to be quick. Let us know if you need any further explanation of the four steps.
  20. You could also scroll to the bottom of the page at https://www.heliohost.org/login/ and click insecure login. That way of accessing cpanel runs on port 80 which is surely open. Obviously it's not secure though.
  21. Remote access enabled.
  22. Unlimited bandiwdth.
  23. Yes, if you make a donation at https://www.heliohost.org/tommy/ you will receive a special invitation link in your email that will allow you to create an account on our best server even though it's full for the day. After you click the link you'll be guided through the account creation process and within minutes your site will be on the internet. Let us know if you have any problems and we'll help you out.
  24. Does it work if you add the (.*) like Tommygun did?
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