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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. Krydos
    When was Tommy down?
  2. Krydos
    Deployed. http://jtong23.heliohost.org/MyFirstJavaHosting/ Since you picked the Johnny server it could show 404 error for up to 12 hours. If you deploy another .war with the same name after this one starts working it will only take a few minutes for the new version to be deployed.
  3. Krydos
    You really think all this effort is needed to squeeze out another half a percent of uptime?
  4. Krydos
    Is it possible to run without ioncube?
  5. Krydos
    FTP and SFTP are both really slow when it comes to uploading tons of files because of the overhead of initializing each file transfer. If you zip the files first, then upload an archive, and then unzip it on the server the entire process will take a lot less time. Another option is to use an FTP client that supports incremental updates, and only updates files that have changed.
  6. Krydos
    Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving... Done. You should now be able to log in and your website should start working within 2 hours.
  7. Krydos
    That .war file could not be deployed because java is not enabled on your account. To request java and then check the status of your request go to the java button in your cPanel. Please be aware that since you picked the Johnny server the wait to receive java access is quite long due to high demand. The wait to receive java on Tommy is generally just a few hours. If you're in a hurry we recommend moving your account to Tommy. If you want to save yourself some work an admin can move your account for you if you're a donor. Just let us know the transaction ID.
  8. Krydos
    Done. You should now be able to log in and your website should start working within 12 hours.
  9. Krydos
    Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
  10. Krydos
    Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving... Done. You should now be able to log in and your website should be working again.
  11. Krydos
    Does dreamweaver support SFTP? If so use Host: johnny.heliohost.org Port: 1373 Protocol: SFTP Username: cliffm Password: <same as cpanel> If dreamweaver does not support SFTP Host: johnny.heliohost.org Port: 21 Protocol: FTP Username: cliffm Password: <same as cpanel> We strongly recommend using SFTP if it's available since it actually uses encryption.
  12. Krydos
    No, I meant backups you created and downloaded prior to the crash. We always recommend taking frequent backups.
  13. Krydos
    Yeah, I ran a script to process the logs, bandwidth, and statistics for your account. It fixed the display error.
  14. Krydos
    Do something like this $conn = new mysqli("localhost", "user", "password123", "db"); $sql = "select things from stuff where id = '1'"; $result = $conn->query($sql); $row = $result->fetch_assoc(); $thread = $conn->thread_id; $conn->kill($thread); $conn->close(); Open then execute the query then close it immediately. No other code in between. Obviously don't do things like execute mysql queries inside loops, etc. Just write good code basically.
  15. Krydos
    That sounds like you were using innodb tables. I searched and it looks like prestashop 1.4 and above use innodb by default. What innodb means is that it can't be recovered after a server crashes. Myisam (our default) can be recovered after a crash. That's part of the reason we recommend it to everyone, and that's why if you create a database without specifying you end up with myisam. You'll need to use your next newest backup to restore and you'll lose whatever difference there was between when you took the backup and when the crash occured.
  16. Krydos
    You were blocked for failed imap logins. Be sure the credentials saved in your mail client are correct. Unblocked.
  17. Krydos
    Your php files are permissions 664. They need to be 644. Your directories are permissions 775. They need to be 755. You can change permissions in SFTP or through cpanel file manager. Let us know if you need more help.
  18. Krydos
    Unblocked.
  19. Krydos
    No problem. Since you have a nice paid domain .com I would also like to suggest that you consider moving to one of your production servers. Tommy is much faster and has much higher uptime for when you start getting a lot of visitors to your domain. Let us know if you need help moving your account.
  20. Krydos
    It can take up to 12 hours for Johnny domains to start working. In the meantime you will probably see that 404 error or a queued page.
  21. Krydos
    What error are you getting?
  22. Krydos
    Cool. That's a good plugin to know about. We've had a few other people with this wp-login.php load issue so I'll point them that direction if it works for you.
  23. Krydos

    Krydos replied to vsgame's topic in Customer Service

    Delete the other account then. You're only allowed to have one account anyways. http://www.heliohost.org/classic/support/scripts/delete Once you delete the other account you should be able to add the domain to your new account.
  24. Krydos
    I've never tried it, but I assume you could log in via SFTP and rename the wp-login.php file to something hidden like alhwdkwheuidwad.php and then put a new wp-login.php file with contents such as <?php echo "Logins are currently disabled due to abuse."; Then if you need to log in to the admin account just rename the files back, login, do what you need to do, and then disable it again. Also, please check in over the next few days to see how your load is doing. Our suspension system is automated to preserve the functionality of the server, but we can check your load levels to make sure you're not at risk of being suspended again. If one account is causing the other thousands of websites on the same server to run slowly or go offline our automated systems have to correct the problem.
  25. Krydos
    Unsuspended. Please make the changes swiftly before your account starts to cause a lot of load again.
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