Krydos

There was a power outage at our data center which resulted in all of our servers going offline for a while. The data center is back online and currently running on generator power. Your VPS is responding to a ping. Are you able to access it now?

Shell access isn't available on a shared hosting account because it is a security vulnerability. If you need SSH you'll need to get a VPS. https://www.heliohost.org/vps/ Django on Johnny cannot be updated right now because CentOS, the operating system that Johnny runs, doesn't support anything newer. If you need a newer version of Django you'll need to get a VPS. You don't need SSH to install an SSL certificate. You can install it through cpanel.

See https://www.helionet.org/index/topic/34286-free-domain-requests-400-posts-required/ for more details.

Your account is active, and your domain is working.

Sure, what VPS number are you, or what is your dedicated IP?

kktube.heliohost.org doesn't exist, and flix.kkupgrader.heliohost.org redirects to https://www.kkupgrader.tk/ which appears to be working.

The max storage space on your account is 1000 MB. A 3 GB file is over 3 times bigger than your account can even host.

That account is not suspended.

It wouldn't even be possible to upload a 1 GB file because it would exceed the total storage on your account.

It looks like you have an account named nulineng on Johnny. Did you donate? If so post the transaction ID and an admin can move your Johnny account to Tommy.

Free Tommy signups open at midnight UTC and fill very quickly. Most days the free signups are gone after 10 seconds. Occasionally Tommy signups stay open for 10 minutes, but that is rather rare. If you don't want to deal with trying to signup at exactly midnight UTC or if you're not quick enough to get a free account we also offer the option to donate to get a Tommy account even if the server is full for the day. Just go to https://www.heliohost.org/tommy/ and make a donation of $1.00 USD or more, and you will be emailed a special link that will allow you to create your account. Let us know if there's anything we can do to help.

Have you tried resetting your password with this link? https://johnny.heliohost.org:2083/resetpass?start=1

See https://www.helionet.org/index/topic/40092-unable-to-add-combd-addon-domain/

Does it always show a 500 error or does the error come and go?

There is a Tommy account with that email address so I guess you found your invite.

See https://www.helionet.org/index/topic/40072-my-account/

See https://www.helionet.org/index/topic/40072-my-account/

What is your transaction ID?

You can change your php version by clicking the button labeled MultiPHP in cpanel. We strongly recommend not using Wordpress. Running wordpress tends to get your account suspended for high server load. Wordpress is also poorly written so it is really easy for hackers to gain access to your account and set up illegal content like phishing sites on your domain. Literally any software that you could install is better than wordpress.

See https://www.helionet.org/index/topic/40092-unable-to-add-combd-addon-domain/

2000 MB is the max disk space you can get and it requires a $5 USD or more donation. Here is the paypal link to make your donation: https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=P63828V7WFM54&source=url After you make the donation please let us know your username, and your transaction ID and we'll increase your storage to 2000 MB.

1. We've been providing free webhosting since 2005. Our oldest current user has been using our free service since 2007 and has maintained an active account for the last 13 years. 2. Yes, we own all of our own servers. 3. Yes, free shared webhosting is our primary business. We have also recently started offering affordable VPS subscriptions. https://www.heliohost.org/vps/ Let us know if you have any other questions.

The Ricky server is not down. It's possible your IP got blocked in the firewall though. Does it say anything about your IP being blocked when you login at https://www.heliohost.org/login/

There is a Tommy account with that email address so I guess you found your invite.

See https://www.helionet.org/index/topic/40137-suspended-scannata/