Krydos

Yeah, the load report just shows php 7.3, which it appears all of your domains use php 7.3 so that doesn't narrow it down much. You were suspended on October 13 so maybe look at your traffic on that day.

Remote access enabled.

Yes, remote postgresql access does not transfer when you switch servers. What postgresql user do you want to be able to connect to those databases?

I'm glad your program is running. Thanks for letting us know you weren't using java anymore. It's been removed from your account.

You're on Tommy now. I have increased your storage to 2000 MB, and you don't need to log in to cpanel to keep your account active until 2020-12-26. Let us know if there is anything else we can help you with. Thank you so much for your donation!

Remote access enabled.

So here's the problem. The best way to fix that error on InnoDB is to set the row_format to dynamic which allows for max column sizes bigger than 767 bytes, but you can only use dynamic if your file_format is barracuda though. Ricky is so old that he's still using antelope so he doesn't support dynamic row_format. I'm not going to try something like changing the innodb file format on a production server with thousands of accounts just so you can install your feng thing. That would cause a lot of downtime for people, and who knows how many other issues. Ricky is next on the list for an upgrade though. We were planning on upgrading him in February of this year, but then the whole pandemic happened and we can't safely get an advanced technician to the datacenter to perform the hardware upgrade that we need to do before we can rebuild Ricky. When it's safe to travel again getting Ricky upgraded will be our top priority. When Ricky is upgraded he will have barracuda file format. You have a couple options of what to do next, but probably the best option is to move to Tommy. He's much newer and has barracuda file format, and the default row format is already dynamic so I'm pretty sure your feng office will install without any problems. His uptime and speed are much better than Ricky too. The catch is free signups usually fill in less than 10 seconds each day so it can be pretty tough to get a free account. To move for free you have to backup your account, delete your account, recreate on Tommy, and then restore your backup. Sometimes it can take a few days of trying before you're fast enough to get a free Tommy account though. Another option is you can donate as little as $1 and an admin will move your account directly from Ricky to Tommy without your needing to delete and recreate. We still recommend taking a backup first in case something goes wrong. You should always take regular backups anyways. If you decide to take this route you can head over to https://www.heliohost.org/donate/ All it takes is $1, but if you feel like donating more every $5 gives you an extra 1000 MB storage up to a maximum of 5000 MB. So $6 is move to Tommy and 2000 MB storage, $11 is move to Tommy and 3000 MB storage, $21 would move you to Tommy and give you the max 5000 MB storage. You also get 1 month of inactivity immunity for each $5 you donate. Some people have donated enough that they don't need to log in to cpanel to keep their account active until 2022 or so. Once you get your site 100% set up it can be kind of annoying to have to log in to cpanel every 30 days. Another option is Johnny. He's also using barracuda file format and dynamic row format. The catch here is Johnny is an experimental server which means he's only suitable for experimenting. We try to keep Johnny's uptime above 90%, we try to keep Ricky above 98%, and we try to keep Tommy at 99.9% uptime. Johnny has a lot of load spikes and downtime, but free signups stay open for hours so it's really easy to get an account. Most people start on Johnny and then when they have their site all set up they move to Tommy for the uptime. Another option is a VPS. We're running a sale right now where you can get 2 GB memory, 2 CPUs, and 50 GB hard drive for $3.60 per month when you sign up for at least 6 months. If you want to try it out for a few days I can set you up with a trial. If you pay monthly it's $4 per month. You get a 10% discount when you do 6 months at a time. With a VPS you have root ssh access so you can install anything you want, and you only have to restart your webserver when you feel like it. Tommy's uptime and speed are pretty good, but a VPS is even better. If you need to upgrade your VPS later on you can too. We can do up to 32 GB memory, 8 CPUs, and 300 GB hard drive or anywhere in between. The VPS don't come with a web based control panel unless you install one. Some people assume they come with cpanel like our shared hosting. You can install cpanel though if you like it. Another popular web based control panel is VestaCP because it's free and pretty similar to cpanel.

What’s the error with myisam?

Does it work if you use myisam engine?

Oh, I have no idea then. I didn't look at your site before I wrote all that. Those were just guesses based on what we usually see in most cases.

You can reset your forum password here https://www.helionet.org/index/index.php?app=core&module=global&section=lostpass The forum account and the hosting account are separate. We try to automatically create a forum account for you when you create your hosting account, but since they're two separate systems they don't always stay in sync. For instance if you change your cpanel password it doesn't automatically copy the new password over to your forum account. Python is already installed on all hosting accounts by default. There is nothing extra you need to request or do to install it. You might find our tutorial on how to get started with django useful https://wiki.helionet.org/tutorials/django Please be aware that since you chose the Ricky server you have to use python 2.7 with django. On Johnny and Tommy you can use python 3.7 with django. We have Ricky set up on python2 for backwards compatibility for people who still need that, and each server can only have one django version. Ricky does have python 3.6 that you can use for cgi or scripts, but not with django. Web driver and selenium require a browser to be installed on the server. Web browsers require a lot of memory to run so if we allowed people do use this on our shared hosting our load would be ridiculous. If you want to use webdriver, selenium, chrome, firefox, safari, edge, etc you'll need to get a VPS so your memory usage and high load doesn't cause the rest of our hosted websites to go offline. You can sign up for a VPS at https://www.heliohost.org/vps/ If you're just trying to use python to scrape some websites, it's probably possible to do it a lot faster and more efficiently without having to load a full desktop browser into memory. Let us know if there's anything else we can do to help or if you have any other questions.

Does it work if you install Feng Office script manually without using Softaculous?

Done.

I have increased your storage to 4000 MB, and you don't need to log in to cpanel to keep your account active until 2021-01-24. Let us know if there is anything else we can help you with. Thank you so much for your donation!

Done.

Depending on how your site is set up you can get a lot of connections simply from opening your homepage. With http1.1 each resource is another connection. So the base html is 1. Maybe you have 5 separate css files, that's 6. Maybe you have 10 javascript files, now you're up to 16 already. All it takes from there is 29 images, and you're at 45. All those separate http1.1 connections cause overhead and cause your site to load slowly because each connection has to negotiate ssl, and send headers, etc. You can inline your html, css, and javascript, and even minify them to save some whitespace and comment bandwidth as well as reducing your connections from 16 to 1 in my example. For the images you can create image sprites where you clump all the images together into one big image and then use css to slice the sprites off once the whole image has been downloaded to the browser. Techincally it's even possible to inline images as base64 encoded strings within your html, but most people don't go that far. So, just optimizing your homepage for speed like this can reduce your connections in my rather extreme example from 45 down to 1 or 2. You can tell how many connections your homepage uses by opening the F12 menu, and going to the network tab. Then refresh your page and each line that appears in the network tab is a connection.

I logged in to your account and was able to successfully create a postgresql user named krish300_krydos. You might get that error if you try to create a postgresql user that has the same name as one of your databases. For instance, I saw you have krish300_test. With mysql you can create a database user named krish300_test as well, but with postgresql it won't let you.

Each account comes with a default mysql user that has full access to all mysql databases you create. The mysql user has the same username and same password as your cpanel account, and when you change your cpanel password it changes the mysql user as well. Any other mysql user you create will have whatever password you assign to them when you create them. If you forget the password of one of your mysql users you can just change their password in cpanel.

You account has been deleted, and an invite for the Tommy server has been sent to your email address.

Unblocked. You were blocked for having 45 simultaneous connections open to the server. When you have that many connections open it means other users may not be able to connect or you may cause downtime for other people's websites.

There is no way to "wipe" an account. I assume what you're wanting is to delete your current account and then recreate your account so that it has the default settings again? Is that correct?

Unarchived.

What is your username or main domain?

Unblocked. Sorry about having to block failed login attempts. Our servers are under a constant bruteforce barrage from bots, mostly from China, trying to get access to people's accounts. Too bad the great firewall of China doesn't do something useful like preventing Chinese hackers from attacking the rest of the world.

Does FTPS work for you if you connect to the host tommy.heliohost.org instead of your main domain?