Krydos

Does FTPS work for you if you connect to the host tommy.heliohost.org instead of your main domain?

Tommy updated his ssl certificate just a few days ago. Maybe your Filezilla doesn't like the new certificate after using the old one for the last several months? For what it's worth I can connect to Tommy with FTPS just fine.

I changed the password of sanju757_app to test it, and can confirm that remote mysql is working on your account [/home/krydos]# mysql --host=johnny.heliohost.org --user=sanju757_app -p Enter password: Welcome to the MySQL monitor. Commands end with ; or \g. Your MySQL connection id is 32143 Server version: 5.7.31 MySQL Community Server (GPL) Copyright (c) 2000, 2020, Oracle and/or its affiliates. All rights reserved. Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners. Type 'help;' or '\h' for help. Type '\c' to clear the current input statement. mysql> show databases; +--------------------+ | Database | +--------------------+ | information_schema | | sanju757_app | +--------------------+ 2 rows in set (1.02 sec) mysql> use sanju757_app; Reading table information for completion of table and column names You can turn off this feature to get a quicker startup with -A Database changed

You're on Tommy now. I also increased your storage to 3000 MB, and you don't need to log in to cpanel to keep your account active until 2021-01-23. Let us know if there is anything else we can help you with. Thank you so much for your donation!

Unlimited. Johnny=4, Ricky=4, Tommy=unlimited. We may limit the Tommy mysql connections if someone starts to abuse it though. If each mysql connection is only open for a few milliseconds and then closed properly the limit of 4 can usually handle a few dozen users at the same time without errors. We offer unlimited page requests, and unlimited bandwidth. We do monitor memory usage and cpu usage though. You can monitor your usage on the cpanel button labeled Account Load. If you get to 100 you have a high chance of being suspended. Johnny is an experimental server. This means that he is only suitable for experimenting. If you want speed and uptime we recommend using the production server Tommy.

His forum email address matches the account astron. Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access. This shouldn't be a surprise for you because we provide the Account Load button in cpanel and we recommend all users check it frequently. As you can see your account is highest memory usage on the server quite consistently. Nope. We treat donor accounts the same as free accounts. Giving us money doesn't give you permission to crash the server with high load. Also, if you continue doing dumb things like insulting us and accusing us of rape I don't think any of the admins will want to unsuspend you again. We don't owe you anything.

I checked your IP and you're not blocked in the firewall, and I checked Tommy's SFTP and was able to connect just fine. Let us know if you're still having issues. I checked the logs and Tommy had a small load spike around 00:03:00 due to creating new accounts which seems to line up with when your FTP connection timed out.

Restarted. To anyone who searches and finds this thread, you probably don't need to request a tomcat restart. The system is fully automated and tomcat restarts itself usually every couple hours on its own without you needing to request a restart. Unnecessary restarts cause unnecessary load and downtime for the thousands of other people that share your server. Furthermore, making unnecessary forum posts causes extra work for our limited staff who could be doing other things like improving our service and adding new features instead. By the time you make a post, and an admin sees the post most likely tomcat will have restarted itself several times already. That said, I checked and in this particular case tomcat hadn't restarted on this server for over 14 hours, so I went ahead and manually restarted it this one time.

Unarchived.

Sorry to hear about your dad. Thanks for telling the whole story. I like to hear the history of our users and their accounts with us. It looks like infantex was created on Stevie on 2012-10-20, so just a few days over 8 years ago. Thanks for sticking with us through several server crashes. You're certainly one of our longest continuous users at this point. I went ahead and deleted the zaldivar account for you. I have increased your storage to 4000 MB, and you don't need to log in to cpanel to keep your account active until 2021-01-22. Let us know if there is anything else we can help you with. Thank you so much for your donation!

Alright, I shutdown your VPS, increased the CPUs to 4, and booted it back up.

Unarchived.

The minimum you can donate through gofundme is $5 so you'd have to donate $2.30 or you'd have to do more than $5 worth of upgrades to your VPS.

I see your donation, but I also noticed you have more than one account. Thanks for the donation, but having more than one account is against our terms of service. Would it be possible to delete one or merge the accounts?

Your account isn't inactive. Inactive means you haven't logged in to it for 30 days. You created your account today, so I'm guessing you mean your account is queued? If that's what you mean it can take up to 2 hours for a new domain to start working. Please clear your browser cache each time you check too because sometimes the queued message gets saved in your browser and your site is actually working just fine. EDIT: I went to your domain and it does show inactive because of cloudflare. Please set your nameservers to ns1.heliohost.org and ns2.heliohost.org. Once your domain is working you can switch back to cloudflare if you want.

You got 2 GB memory, 2 CPUs, and 50 GB storage for $21.60 for 6 months. 2 GB memory, 4 CPUs and 50 GB storage is $24.30. The difference is $2.70. Go to https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=P63828V7WFM54 And make a payment for $2.70. Let me know by posting in this thread when that is done. In order to upgrade your CPUs I will need to shutdown your VPS for 10 minutes or so, and then power it back on after the upgrade.

I unsuspended bk2tc. Pesanek will delete eventually.

I contacted paypal support, and they helped me find a setting on our paypal account. Block non-US shipping address was set to yes. I changed that to no so anyone should be able to donate now. Let me know if anyone else gets that error.

So how many accounts do you have?

I had another guy get that error message, and he was able to send a donation through paypal by sending it to admin@heliohost.org rather than by clicking that link.

Unsuspended.

Your accounts were suspended again because you created a third account. It looks like you provided your brother's ID in the last suspension thread so I'll unsuspend 2 of your 3 accounts.

That IP is not blocked. Huh, this is different. I've been working at HelioHost for over 10 years and this is the first time I've seen this. Your account was suspended at 2020-10-21 15:15 and was unsuspended at 2020-10-21 21:22. So 6 hours and 7 minutes of the day was spent suspended, doing basically zero load during that time. Even being suspended for more than 25% of the day you still caused 311% more memory usage than the second highest memory usage account on Tommy for the day. You also used 452% more cpu than the second highest cpu usage account on Tommy. Here's what your load looks like for the week. Keep in mind you were suspended for 25% of the day too Now, the strange part is it looks like most of your load came from spamd, which is the spam assassin process. I'm not going to snoop around too much unless you want me to, but you have 204 MB of mail on your account right now. You can check the dates to see how much of it came from today if you want, but I guess what happened is some spammer just went nuts on your account today and sent you so much spam email that you got suspended for it. That's pretty weird. Never seen that happen before.

If your username is sherwyne, and you're talking about your .com domain, it's working for me.

Unarchived.