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Plesk doesn't do a very good job of filtering Passenger and WSGI logs. It's only accessible to root admins because it has a lot of private info from other accounts in the same file. Create a file named .env and use the python module dotenv to load it.

To access it from a Django app running on our server, yes just localhost. To access it remotely, you’ll use the server host name (tommy.heliohost.org). Escalating to Krydos.

It's nighttime in the United States right now, where a majority of our volunteer staff is. You should receive a response in about eight to twelve hours.

This support request is being escalated to our root admins who can look into this further for you.

Domain removed. Since removing a domain sometimes removes all files for that domain, i have created a backup of your account before the removal which you can download at https://heliohost.org/backup/

WSGI control access has been enabled on the domain grafolana.helioho.st. To restart your Flask app and load new code changes in simply edit /home/grafolana.helioho.st/httpdocs/GrafolanaBack/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

Most of those were already installed, but a few were missing. In order to save the staff time in the future if you need to request more modules, please go to https://krydos1.heliohost.org/pyinfo/info3.12.py first and use ctrl-f to search for modules before requesting them. This way it won't waste our time going through a long list of modules to figure out which ones are already installed and which ones actually need to be installed. Thanks.