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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,252 topics in this forum

  1. [Solved] failed to renew account

    By coolerua,
    • 1 reply
    • 304 views

  2. [Solved] CREATE NEW SUBDOMAIN

    By orca,
    • 3 replies
    • 541 views

  3. [Solved] Domain Change

    By muneebgulzar,
    • 1 reply
    • 396 views

  4. [Solved] Subdomain document configuration is overriding nodejs

    By alvaromldev,
    • 1 reply
    • 343 views

  5. Want to sign up for a .Net account on Lily - How to?

    By Aaroneus,
    • 7 replies
    • 766 views

  6. Change main domain

    By amarks,
    • 3 replies
    • 317 views

  7. [Solved] Change subdomain document root

    By alvaromldev,
    • 2 replies
    • 359 views

  8. [Solved] PHP Not Working on my server

    By stewguy,
    • 9 replies
    • 675 views

  9. Renewing Account

    By maiabhmg,
    • 1 reply
    • 358 views

  10. [Solved] Renewing of account doesn't work

    By zorotastic,
    • 1 reply
    • 324 views

  11. [Solved] Can you update my DNS record to include details from LetsEncrypt?

    By rnddave,
    • 2 replies
    • 468 views

  12. [Solved] Unable to renew

    By ramersonw,
    • 1 reply
    • 345 views

  13. [Solved] Wipe my account and start over from begin

    By csrtechx,
    • 3 replies
    • 382 views

  14. [Solved] Create a subdomain

    By alvaromldev,
    • 1 reply
    • 401 views

  15. [Solved] CHANGE DOMAIN NAME

    By merakhataml,
    • 3 replies
    • 385 views
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