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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,971 topics in this forum

  1. [Solved] Additional Subdomain

    By itrk,
    • 2 replies
    • 283 views
    • itrk
    • itrk

  2. git not working

    By harshil,
    • 1 reply
    • 259 views

  3. [Solved] wipe and start over

    By lucasgsalvadore,
    • 1 reply
    • 235 views

  4. [Solved] Domain Change Request

    By hooqadmin,
    • 1 reply
    • 272 views

  5. [Solved] Config table does not contain the version.

    By garrigue,
    • 8 replies
    • 7.1k views

  6. [Solved] REQUEST TO ADD DOMAIN INFINITYHUE.US.TO

    By lagboy,
    • 1 reply
    • 253 views

  7. Reset Password

    By nayakeg699,
    • 2 replies
    • 262 views

  8. [Solved] password reset on https://heliohost.org/

    By apikoding,
    • 1 reply
    • 404 views

  9. Help Plesk Password

    By drosales0391,
    • 1 reply
    • 238 views

  10. [Solved] Request to add a domain name

    By espyou,
    • 1 reply
    • 241 views

  11. [Solved] Need help in reactivation and transfer to Plesk

    By itmaster,
    • 2 replies
    • 333 views

  12. [Solved] Change domain and password reset

    By Guest hunterp11,
    • 2 replies
    • 296 views

  13. [Solved] Account Reset request

    By elkhaddir,
    • 2 replies
    • 333 views

  14. [Solved] Delete Account and Content

    By dariogomes,
    • 1 reply
    • 349 views

  15. [Solved] Website not accessible and unable to install SSL key

    By engrish,
    • 4 replies
    • 418 views
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