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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,488 topics in this forum

  1. [Solved] Plesk ETA

    By Kairion,
    • 4 replies
    • 486 views

  2. Is Tommy down?

    By dl5ark1,
    • 6 replies
    • 573 views

  3. DNS failing for VPS40

    By infantex,
    • 3 replies
    • 311 views

  4. [Solved] Reset Account

    By sortaloc,
    • 7 replies
    • 443 views

  5. [Solved] Delays in migration/upgradation

    By pieviks,
    • 2 replies
    • 276 views

  6. [Solved] donation failed

    By notic,
    • 1 reply
    • 265 views

  7. [Solved] Donated for moving, checking it's linked

    By Mathieu,
    • 1 reply
    • 248 views

  8. Newly added site to plesk gives redirects error

    By AtomicBob,
    • 7 replies
    • 498 views

  9. [Solved] Requesting Subdomain

    By killsush,
    • 1 reply
    • 236 views

  10. [Solved] Remote connection to PostgreSQL

    By leomarques,
    • 1 reply
    • 272 views

  11. Strange spams messages, could some moderator or admin could check please

    By sylvain,
    • 2 replies
    • 316 views

  12. [Solved] Request to delete VPS44

    By lucash,
    • 1 reply
    • 331 views

  13. [Solved] Change main domain from admin.zomato.com.heliohost.us to zomato.com.heliohost.us (username: pandaaaa)

    By pandaaaa,
    • 3 replies
    • 316 views

  14. One-time PayPal for VPS renewal

    By badrihippo,
    • 7 replies
    • 1.2k views

  15. [Solved] Read-only filesystem; VPS unresponsive after restart

    By badrihippo,
    • 2 replies
    • 302 views
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