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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,971 topics in this forum

  1. [Solved] Renewing of account doesn't work

    By zorotastic,
    • 1 reply
    • 269 views

  2. [Solved] Can you update my DNS record to include details from LetsEncrypt?

    By rnddave,
    • 2 replies
    • 408 views

  3. [Solved] Unable to renew

    By ramersonw,
    • 1 reply
    • 283 views

  4. [Solved] Wipe my account and start over from begin

    By csrtechx,
    • 3 replies
    • 322 views

  5. [Solved] Create a subdomain

    By alvaromldev,
    • 1 reply
    • 352 views

  6. [Solved] CHANGE DOMAIN NAME

    By merakhataml,
    • 3 replies
    • 325 views

  7. Unable to unarchive account

    By TypoMustakes,
    • 1 reply
    • 266 views

  8. Using C# SmtpClient in Lily server

    By heymolly,
    • 4 replies
    • 828 views

  9. [Solved] JSP/JAVA

    By rodrigom,
    • 1 reply
    • 228 views

  10. [Solved] Need help with account renewal

    By vir,
    • 1 reply
    • 280 views

  11. [Solved]Can't configure DNS A

    By ebio,
    • 1 reply
    • 297 views

  12. [Solved] Account renew problem

    By craziks,
    • 1 reply
    • 242 views

  13. [Solved] Problem unarchiving & renewing my account

    By sagnik,
    • 2 replies
    • 262 views

  14. [Solved] Cannot find email to move to Plesk

    By sr229,
    • 1 reply
    • 270 views

  15. [Solved] Account suspended inactivity

    By israeliiptv,
    • 3 replies
    • 308 views
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