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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,612 topics in this forum

  1. Domain Transfer?

    By SteveB,
    • 1 reply
    • 655 views

  2. Change Main Domain

    By ASL,
    • 2 replies
    • 893 views
    • ASL
    • ASL

  3. MYSQL Host

    By DeatheR,
    • 3 replies
    • 1k views

  4. this simple PHP code doesnt work on heliohost.org

    By vdo,
    • 2 replies
    • 696 views
    • vdo
    • vdo

  5. Website Is Down

    By zobadof,
    • 1 reply
    • 1.1k views

  6. Not able to post a new topic for requesting java host

    By deep725,
    • 1 reply
    • 682 views

  7. internal server error in subdomain

    By abraham,
    • 4 replies
    • 1.3k views

  8. cpanel password reset

    By gunnelsunder,
    • 4 replies
    • 1.1k views

  9. Can not create subdomain

    By Rory,
    • 2 replies
    • 976 views

  10. DNS Help

    By Tony M,
    • 2 replies
    • 1.2k views

  11. Delete please my account 1 2

    By DOG,
    • 20 replies
    • 3.3k views

  12. addon Domain problem

    By craiggrummitt,
    • 1 reply
    • 703 views

  13. Can't Receive Mail!

    By zobadof,
    • 1 reply
    • 836 views

  14. oh ...NEVERMIND

    By ssksr,
    • 0 replies
    • 366 views

  15. Cannot delete a CNAME record mail.xiahaiqu.com

    By Deng Yao,
    • 0 replies
    • 623 views
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