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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,713 topics in this forum

  1. [Solved] Fraudulent Domain - Queensgardenhotel.co.uk

    By Murray,
    • 0 replies
    • 970 views

  2. [Inactive] Change Main Domain Request

    By varatare,
    • 3 replies
    • 679 views

  3. [Solved] Kill Mongrel Instance

    By tashman,
    • 0 replies
    • 513 views

  4. [Solved] Ip Is Blocked By Gfw

    By peterkirin,
    • 0 replies
    • 526 views

  5. [Solved] Please Delete Helionet Account

    By Guest artfultrillium,   
    • 0 replies
    • 706 views
    • Guest
    • Guest

  6. [Inactive] Subdomain Not Being Removed

    By xtreme,
    • 0 replies
    • 911 views

  7. [Solved] Domain Controlled By Another User

    By Veightar,
    • 0 replies
    • 636 views

  8. [Solved] Ip Is Blocked By Gfw

    By Wyverald,
    • 0 replies
    • 544 views

  9. [Solved] More Than One Account

    By amg55nj,   
    • 3 replies
    • 1.1k views

  10. [Solved] A Dns Entry For Xxxxx Already Exists, Please Delete It First (From All Servers In The Dns Cluster)

    By yast77,
    • 1 reply
    • 1.7k views

  11. [Solved] "could Not Connect To Rhapsodia.heliohost.org"

    By Wyverald,
    • 1 reply
    • 755 views

  12. [Solved] Permission Denied In Dns Zone Editor && Domains Not Showing Up

    By tmercswims,
    • 3 replies
    • 1.3k views

  13. [Solved] Stevie Signup Error

    By jeffvig,   
    • 4 replies
    • 783 views

  14. [Solved] Addon Domains Not Showing In Cpanel

    By stgeorge,   
    • 0 replies
    • 2.8k views

  15. [Inactive] Domain Change

    By juris,   
    • 1 reply
    • 976 views
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