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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,171 topics in this forum

  1. [Solved] Cant Backup Site With Ftp Disconnects After 1 Minute

    By waigy,
    • 2 replies
    • 483 views

  2. [Solved] Can't Login

    By jvesperman2014,   
    • 1 reply
    • 646 views

  3. [Solved] Unable to Login

    By bigbaer,
    • 2 replies
    • 821 views

  4. [Solved] Fraudulent Domain - Ubabengroup.com

    By Murray,
    • 0 replies
    • 579 views

  5. [Solved] Can Not Access My Domain

    By ndimserver,
    • 4 replies
    • 886 views

  6. [Solved] Area51 Accounts

    By Ice IT Support,
    • 0 replies
    • 374 views

  7. [Solved] Can't Register To Heliohost

    By jbalzargrounds,
    • 2 replies
    • 830 views

  8. [Solved] Tomcat

    By intent,
    • 0 replies
    • 428 views

  9. [Solved] Migrating From Johnny To Stevie Error

    By Acren,
    • 0 replies
    • 352 views

  10. [Solved] Unable To Connect To Cpanel

    By aikido,
    • 0 replies
    • 316 views

  11. [Solved] Site Down

    By Pasarel,
    • 4 replies
    • 1.4k views

  12. [Solved] Stevie Is Still Having Problems: My Site Is 404 Not Found

    By tomascivinod,   
    • 3 replies
    • 770 views

  13. [Solved] My Site Is Down With Message"heliohost Account Queued"

    By latestnewsheadline,
    • 6 replies
    • 1.3k views

  14. [Solved] Account Queued (just Turned On Did Nothing)

    By bhadley,
    • 3 replies
    • 968 views

  15. [Solved] Can't Renew Account: Torels

    By torels2,   
    • 4 replies
    • 953 views
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