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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10065 topics in this forum

  1. Account Queued

    By khaox,   
    • 6 replies
    • 2k views
    • jje
    • jje

  2. Stevie Cpanel Down

    By heycm,   
    • 1 reply
    • 3.6k views
    • jje
    • jje

  3. [Solved] Joomla Installation Error

    By gnlu,
    • 0 replies
    • 374 views

  4. [Solved] Website Activated On Mobile Only

    By manzeri,
    • 1 reply
    • 899 views
    • jje
    • jje

  5. [Solved] Dns Entry Already Exists?

    By PavilionVI,
    • 1 reply
    • 447 views

  6. [Solved] Website Not Activated

    By manzeri,
    • 1 reply
    • 922 views
    • jje
    • jje

  7. Account Recovery

    By navneet3c,
    • 1 reply
    • 955 views
    • jje
    • jje

  8. [Solved] Second Account On Johnny

    By s6vtf3sw2,
    • 0 replies
    • 541 views

  9. [Solved] Ip Address Blocked

    By cavok,
    • 6 replies
    • 1.5k views

  10. [Solved] Asp.net Website Doesn't Work

    By xdevs23,   
    • 2 replies
    • 1.5k views

  11. Connection Problems

    By 2greedy,
    • 1 reply
    • 747 views

  12. [Solved] Mysql Issue

    By paladox2014,
    • 2 replies
    • 801 views

  13. Apc Shim Size

    By khoirulamsori,
    • 0 replies
    • 562 views

  14. Change Domain Name

    By jeret,   
    • 1 reply
    • 3k views

  15. Addon Domain Error!

    By souravndp,
    • 2 replies
    • 2.8k views
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