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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,903 topics in this forum

  1. Account Reset

    By Guest Marko30,
    • 13 replies
    • 1.3k views
    • Guest
    • Guest

  2. Failed Login To Phpmyadmin (Stevie)

    By andrew57,
    • 1 reply
    • 969 views

  3. [Solved] Database Connection

    By beebedl2,
    • 3 replies
    • 807 views

  4. Cpanel Can't Login

    By mjnoonrose,
    • 3 replies
    • 845 views

  5. Database Is Missing

    By keslar,
    • 1 reply
    • 559 views

  6. Wesites Down

    By DAKSH101,
    • 2 replies
    • 828 views

  7. Kill Process On Qmuleiro.heliohost.org

    By amuleiro,
    • 1 reply
    • 540 views

  8. [Solved] Stevie Cpanel Can't Log In

    By incog,   
    • 4 replies
    • 2.3k views

  9. Request Extra Account On Stevie

    By rlkdes,   
    • 1 reply
    • 603 views

  10. [Solved] Account Reset Account

    By bestdeal,
    • 1 reply
    • 552 views

  11. Error Establishing A Database Connection

    By waigy,
    • 1 reply
    • 715 views

  12. Mysql Server Down

    By flradio,
    • 1 reply
    • 760 views

  13. Servers Down

    By SMS,
    • 1 reply
    • 1k views

  14. Internal Server Error

    By momo12,
    • 1 reply
    • 667 views

  15. Cpanel Problem

    By softlab,
    • 2 replies
    • 1.1k views
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