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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10069 topics in this forum

  1. Stevie Backup On Files Outside Public_Html

    By tablecat,
    • 1 reply
    • 1k views

  2. Domain Release On Stevie

    By dniel,
    • 3 replies
    • 982 views

  3. Question?

    By sofija,
    • 8 replies
    • 1.2k views

  4. Domain Release On Stevie

    By gbideas2,
    • 1 reply
    • 594 views

  5. Transfer To Tommy

    By cherio,
    • 9 replies
    • 1.5k views

  6. Stevie Backup - 404 Not Found

    By tarock2,
    • 3 replies
    • 930 views

  7. Domain Installation Error

    By neci,
    • 5 replies
    • 1.3k views

  8. Move To Tommy

    By Guest Ardan Bayu,
    • 5 replies
    • 804 views
    • Guest
    • Guest

  9. Free Or Move Account

    By Dssm,
    • 1 reply
    • 640 views

  10. Can I Have Filesystem Backup For "jimbo1Qa" Account?

    By Jimbo1qaz,
    • 1 reply
    • 902 views

  11. Stevie Backup Postgresql

    By philip98,
    • 1 reply
    • 646 views

  12. [Solved] Stevie -> Tommy, Need Nameserver Update

    By mosborn,
    • 2 replies
    • 724 views

  13. I Have Nothing In My Archive Backup On Stevie

    By NeiroNext,   
    • 4 replies
    • 1.8k views

  14. Empty Stevie Backup

    By Gamegoofs2,
    • 1 reply
    • 595 views

  15. [Solved] Stevie To Tommy

    By pmtech,
    • 2 replies
    • 662 views
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