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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10092 topics in this forum

  1. My website recently has had a lot of 500 Internal Server Errors 1 2

    By Nathan Johnson,
    • 27 replies
    • 7k views

  2. [Solved] PostgreSQL issue 1 2

    By parcela2,   
    • 27 replies
    • 5.1k views

  3. [Permanently Closed] Please unpin. 1 2

    By Guest pooks,
    • 27 replies
    • 4.9k views
    • Guest
    • Guest

  4. Request: Free Auto Ssl Installation On My Domain 1 2

    By maicol01,   
    • 26 replies
    • 6.2k views

  5. Problem with login to CPanel 1 2

    By decho,
    • 26 replies
    • 4.6k views
    • jje
    • jje

  6. Django On Tommy 1 2

    By albertoc,   
    • 26 replies
    • 10.2k views

  7. Unable To Login Cpanel In Tommy 1 2

    By sagnik,
    • 26 replies
    • 5k views

  8. change server to tommy 1 2

    By dressdoc,
    • 26 replies
    • 3.4k views

  9. [Solved] Need help about Web push notification 1 2

    By mrj,
    • 26 replies
    • 3.5k views

  10. [Solved] Fixing VPS rDNS 1 2

    By maicol07,   
    • 25 replies
    • 5.5k views

  11. [Solved] Django: Importerror: No Module Named Django_Test.urls 1 2

    By Lithonian,
    • 25 replies
    • 10.7k views

  12. [Solved] Error when adding domain alias for my website 1 2

    By man95,
    • 25 replies
    • 4.3k views

  13. [Solved] Johnny Cpanel Timeouts And Slowness 1 2

    By lillysaf,   
    • 25 replies
    • 5.8k views

  14. Can I Get More Than 2 Crons Job? 1 2

    By Strans,
    • 24 replies
    • 3.7k views

  15. Ming Problem 1 2

    By Byron,
    • 24 replies
    • 6.9k views
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