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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,128 topics in this forum

  1. [Solved] cPanel adding Aliases problem

    By rajdis,   
    • 7 replies
    • 1.4k views

  2. [Solved] Please activate my account

    By rahul91,
    • 2 replies
    • 417 views

  3. [Solved] How to increase max user connection in mysql

    By ddushan123,   
    • 1 reply
    • 692 views

  4. Website not working?

    By frandura,
    • 4 replies
    • 547 views

  5. Need help with NET

    By thorast,
    • 1 reply
    • 733 views

  6. FTP in Tommy not working

    By thorast,
    • 3 replies
    • 529 views

  7. Bad conexión

    By Bryansq2,
    • 2 replies
    • 657 views

  8. custom subdomain with flask not work on heliohost

    By al3arbe1,
    • 0 replies
    • 377 views

  9. failed: (XID dr5y24) Sorry, the domain

    By al3arbe1,
    • 4 replies
    • 594 views

  10. [Solved] Delete account in order to create it with different server.

    By danyfarr,
    • 2 replies
    • 519 views

  11. Unable to connect

    By aquamada,
    • 1 reply
    • 415 views

  12. [Solved] Move Account Request - Customer Service - HelioNet

    By al3arbe1,
    • 2 replies
    • 448 views

  13. [Solved] Roundcube sending mail error

    By thorast,
    • 7 replies
    • 1.9k views

  14. [Solved] Problems with my account

    By thorast,
    • 4 replies
    • 530 views

  15. [Solved] Account archived

    By tulsi,   
    • 2 replies
    • 780 views
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