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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,235 topics in this forum

  1. [Solved] Unarchive

    By bzame,   
    • 2 replies
    • 726 views

  2. [Solved] SFTP/FTP not working after server move

    By yeuxnive,
    • 5 replies
    • 845 views

  3. [Solved] Tommy Server Account not Registered and not in Database

    By elims,
    • 4 replies
    • 587 views

  4. Nameservers of heliohost have not been updated for about two weeks

    By niemen,
    • 5 replies
    • 824 views

  5. Urgent: Help with DNS Update

    By nimeshk,   
    • 4 replies
    • 1.2k views

  6. PHP extension to access PostgreSQL

    By mtarsa,
    • 2 replies
    • 562 views

  7. [Solved] Is Hotlink Protection Causing Internal Server Errors?

    By lorenzol,   
    • 3 replies
    • 792 views

  8. [Solved] Joining Sparkie

    By jacobale,
    • 2 replies
    • 631 views

  9. [Solved] I want to set my php limit to the following. can anyone help me please?

    By ikemba,   
    • 2 replies
    • 1k views

  10. [Solved] Tommy I think Tommy's Tomcat is stuck or something

    By cridus,   
    • 3 replies
    • 880 views

  11. [Solved] Need help running a flask app

    By bharchan,
    • 2 replies
    • 613 views

  12. [Solved] PHP limit

    By rikoo,
    • 1 reply
    • 530 views

  13. Intalling plugins WorldPress

    By jomendes,
    • 4 replies
    • 784 views

  14. [Solved] Back with heliohost domain

    By luanfrj,
    • 12 replies
    • 1.3k views

  15. [Solved] MySQL offline on Tommy

    By byeyoubp,
    • 14 replies
    • 2k views
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