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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,237 topics in this forum

  1. [Solved] Multiple Accounts (Ricky & Johnny)

    By xaeman,   
    • 7 replies
    • 1.2k views

  2. UpdatePHP ?!

    By marcosdm,
    • 1 reply
    • 498 views

  3. [Solved] Install Missing Packages for Flask on Johnny Server

    By yuvalgoy,   
    • 1 reply
    • 787 views

  4. How to disable AutoSSL?

    By hnavdhar,   
    • 7 replies
    • 1.3k views

  5. Issue with ftp

    By Dtc,
    • 3 replies
    • 786 views

  6. Adding subdomain prefix to Wordpress post - several issues

    By niemen,
    • 11 replies
    • 1.4k views

  7. Error in Text of a Script

    By nimeshk,   
    • 12 replies
    • 1.7k views

  8. [Solved] Problem: port 465 with SSL cannot be used to connect to SMTP server mail.vaninf.heliohost.org

    By vaninf,
    • 6 replies
    • 6.5k views

  9. [Solved] Strange work python on Ricky

    By trbot,
    • 10 replies
    • 1k views

  10. FTP access

    By smi93ctb,
    • 4 replies
    • 725 views

  11. [Solved] Unarchive Urano68

    By urano68,
    • 2 replies
    • 578 views

  12. Requesting Logs for my files

    By ar7,
    • 2 replies
    • 670 views

  13. [Solved] Account Suspended - Lily

    By paladino,
    • 4 replies
    • 697 views

  14. [Solved] Java mail cannot connect to the SMTP server mail.vaninf.heliohost.org

    By vaninf,
    • 0 replies
    • 507 views

  15. Johnny server shell access

    By natanapp,   
    • 2 replies
    • 886 views
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