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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,846 topics in this forum

  1. [Solved] Main domain

    By eeyore211,
    • 1 reply
    • 585 views

  2. [Solved] Request to Add New Main Domain for HelioNet Account under Username "xdwolf"

    By mrxdwolf,
    • 1 reply
    • 623 views

  3. VPS subscription

    By joezhou,
    • 1 reply
    • 513 views

  4. Migrate to the Ricky server

    By mth5,
    • 1 reply
    • 644 views

  5. [Solved] Origin is unreachable - Host error

    By sportnix,
    • 5 replies
    • 1.1k views

  6. [Solved] reset password

    By bassu,
    • 2 replies
    • 609 views

  7. [Solved] Server move and domain change

    By Guest hunterp11,
    • 3 replies
    • 577 views

  8. Please check your email and click the link in the email to indicate whether you're ready to move or if you'd like to wait a bit longer.

    By rodtvudt,
    • 2 replies
    • 576 views

  9. VPS issue

    By shaacc2019,
    • 1 reply
    • 515 views

  10. Need SSL

    By yesuswe,
    • 1 reply
    • 440 views

  11. Domains been disabled

    By mateusfmello2,
    • 1 reply
    • 438 views

  12. [Solved] Ractivate account TMR2

    By tmr,
    • 2 replies
    • 532 views
    • tmr
    • tmr

  13. [Solved] Rename Account Forum

    By DEUS-DEI,
    • 2 replies
    • 506 views

  14. [Solved] I need help with couple things if you can...

    By flechen,
    • 1 reply
    • 626 views

  15. [Solved] I totally meant to use different email and username.

    By flechen,
    • 6 replies
    • 930 views
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