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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,658 topics in this forum

  1. Nodejs error in tommy server

    By ytmusic,
    • 1 reply
    • 608 views

  2. [Solved] Domain

    By Guest hunterp11,
    • 1 reply
    • 703 views

  3. [Solved] Python module request

    By rarahim,
    • 3 replies
    • 826 views

  4. [Solved] Website not working - Tommy

    By fcb202,
    • 7 replies
    • 883 views

  5. Ssh Not Connect

    By sunny1910,
    • 2 replies
    • 860 views

  6. Invitation e-mail / account e-mail mismatch

    By opieantc,
    • 5 replies
    • 782 views

  7. [Solved] Access webserver via static IP: Which directory for HTML file?

    By florianh,
    • 3 replies
    • 1.1k views

  8. [Solved] Domain change

    By Guest hunterp11,
    • 1 reply
    • 579 views

  9. [Solved] max upload size

    By garrigue,
    • 4 replies
    • 833 views

  10. Donation/Invitation

    By mrbuzz1,
    • 1 reply
    • 6.9k views

  11. [Solved] Can't add new domain or create subdomains

    By juliano,
    • 4 replies
    • 778 views

  12. [Solved] Tommy Let's Encrypt SSL - How to add DNS CNAME?

    By gtom1984,
    • 2 replies
    • 884 views

  13. [Solved] Domain alias DNS issue

    By kcyan,
    • 2 replies
    • 783 views

  14. [Solved] Request to be added to be moved to Plesk Hosting

    By seintitus,
    • 1 reply
    • 742 views

  15. [Solved] Change donation email

    By animal,
    • 1 reply
    • 496 views
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