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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,438 topics in this forum

  1. [Solved] PayPal donation not linked

    By af96,
    • 3 replies
    • 608 views

  2. Was number 189 in the queue awhile ago, suddenly I am number 666

    By stewguy,
    • 8 replies
    • 962 views

  3. [Solved] Changing domain

    By costcowh,
    • 1 reply
    • 569 views

  4. [Solved] PAYPAL DONATION NOT REFLECTING IN ACCOUNT

    By gtom1984,
    • 3 replies
    • 745 views

  5. [Solved] Postgres remote access

    By suppandr,
    • 2 replies
    • 689 views

  6. [Solved] Plesk login not working!

    By Delukatio,
    • 2 replies
    • 719 views

  7. PayPal donation not reflecting in account

    By rmurthy,
    • 1 reply
    • 720 views

  8. Donation sent for Plesk

    By graffix,
    • 4 replies
    • 862 views

  9. [Solved] Transferred to Plesk (yay!) but can't log in...

    By JpTiger,
    • 3 replies
    • 1k views

  10. Unable to send mail to gmail with dns tommy2.heliohost.org

    By tdm,
    • 5 replies
    • 854 views

  11. [Solved] Plesk email not received

    By irlhaiku,
    • 10 replies
    • 1.2k views

  12. [Solved] Facebook problem

    By Johan Sx,
    • 5 replies
    • 1.1k views

  13. [Solved] Unable to login to Plesk (Tommy(2))

    By tycoonlover1359,
    • 8 replies
    • 1.2k views

  14. [Solved] Changing domain

    By sortaloc,
    • 2 replies
    • 755 views

  15. [Solved] ETA update

    By unisan2,
    • 9 replies
    • 1.2k views
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