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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,796 topics in this forum

  1. Empezar de nuevo

    By Incognity,
    • 0 replies
    • 339 views

  2. Wipping my account and install Ghost CMS

    By zgraphic,
    • 1 reply
    • 659 views

  3. [Solved] Add new domain

    By ebsug,
    • 2 replies
    • 623 views

  4. [Solved] Increase in storage

    By ebsug,
    • 6 replies
    • 948 views

  5. Did not receive invite after paypal donation

    By hendro777,
    • 3 replies
    • 574 views

  6. https://heliohost.org/home/support/scripts/domain gives 404

    By eli_host,
    • 1 reply
    • 470 views

  7. [Solved] password recovery

    By labfica,
    • 5 replies
    • 1.3k views

  8. [Solved] Password reset

    By torels2,
    • 1 reply
    • 622 views

  9. [Solved] Add an additional domain

    By aliffarzanzim,
    • 1 reply
    • 687 views

  10. [Solved] Please change me the main domain

    By celestatone,
    • 1 reply
    • 585 views

  11. [Solved] Please reset my password

    By asterwind,
    • 1 reply
    • 462 views

  12. Add New Domain

    By zwx,
    • 1 reply
    • 582 views

  13. [Solved] Password reset

    By pkateel1,
    • 1 reply
    • 427 views

  14. Keep getting 500 error but nothing in the logs

    By Terru Ku,
    • 5 replies
    • 771 views

  15. username is hasnaa2000

    By hasnaa,
    • 1 reply
    • 407 views
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