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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,733 topics in this forum

  1. [Solved] MYSQL JDBC CONNECTION ERROR

    By Ja23,   
    • 10 replies
    • 30.3k views

  2. [Solved] Ricky 500 Error caused by a foreign language string

    By arabich,   
    • 2 replies
    • 791 views

  3. [Solved] Error adding domain.

    By ballagyr,
    • 5 replies
    • 938 views

  4. [Solved] AutoSSL execution

    By kengamin,
    • 3 replies
    • 518 views

  5. [Solved] Receiving monthly inactivity warnings

    By Nimb,
    • 2 replies
    • 527 views

  6. [Solved] Unable to host my domain on heliohost

    By whisdfkj,   
    • 12 replies
    • 1.1k views

  7. [Inactive] change main domain

    By andrewsl,
    • 5 replies
    • 585 views

  8. [Solved] Server Move Requests

    By richmind,
    • 1 reply
    • 309 views

  9. [Solved] Request for outbound port allow

    By logdog,
    • 3 replies
    • 548 views

  10. [Inactive] Server Lag

    By dcrogers,
    • 1 reply
    • 415 views

  11. [Solved] SSL not configured for 10 hours and 404 not found

    By LJIT,
    • 7 replies
    • 504 views

  12. [Solved] Internal Server Error - Softaculous Apps Installer

    By webdevsemo,
    • 8 replies
    • 1.2k views

  13. [Solved] how can i run a python Script

    By wojiaoliming,   
    • 9 replies
    • 1.4k views

  14. [Solved] python3.7 throws 500, but python2.7 works

    By logdog,   
    • 2 replies
    • 791 views

  15. [Solved] How can I create a subdomain inside my new domain

    By orange77,   
    • 5 replies
    • 965 views
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