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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,501 topics in this forum

  1. Ssh Not Connect

    By sunny1910,
    • 2 replies
    • 781 views

  2. Invitation e-mail / account e-mail mismatch

    By opieantc,
    • 5 replies
    • 724 views

  3. [Solved] Access webserver via static IP: Which directory for HTML file?

    By florianh,
    • 3 replies
    • 1k views

  4. [Solved] Domain change

    By Guest hunterp11,
    • 1 reply
    • 540 views

  5. [Solved] max upload size

    By garrigue,
    • 4 replies
    • 771 views

  6. Donation/Invitation

    By mrbuzz1,
    • 1 reply
    • 6.9k views

  7. [Solved] Can't add new domain or create subdomains

    By juliano,
    • 4 replies
    • 704 views

  8. [Solved] Tommy Let's Encrypt SSL - How to add DNS CNAME?

    By gtom1984,
    • 2 replies
    • 775 views

  9. [Solved] Domain alias DNS issue

    By kcyan,
    • 2 replies
    • 677 views

  10. [Solved] Request to be added to be moved to Plesk Hosting

    By seintitus,
    • 1 reply
    • 686 views

  11. [Solved] Change donation email

    By animal,
    • 1 reply
    • 443 views

  12. [Solved] max input var

    By garrigue,
    • 4 replies
    • 745 views

  13. [Solved] Donations

    By AtomicBob,
    • 8 replies
    • 1.1k views

  14. Account transfer

    By gogi46,
    • 3 replies
    • 683 views

  15. [Solved] Please update the ETA

    By ytmusic,
    • 1 reply
    • 548 views
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