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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,609 topics in this forum

  1. [Solved] Remote access for PostgreSQL database on Tommy

    By rehub,
    • 4 replies
    • 497 views

  2. [Inactive] SSL Page Still Still Showing Up Even After Configured

    By taylors1,   
    • 2 replies
    • 911 views

  3. [Solved] Donation

    By atl1bls,
    • 1 reply
    • 387 views

  4. [Solved] Tommy Interface perpetual loading

    By geojoe,   
    • 5 replies
    • 1.1k views

  5. [Solved] how can i get class CPANEL in php (api)(uapi)

    By oknot,   
    • 1 reply
    • 1k views

  6. [Inactive] 500 Error

    By Absolutely,
    • 1 reply
    • 478 views

  7. [Solved] My first donation to HelioHost

    By Sn1F3rt,
    • 3 replies
    • 641 views

  8. [Solved] Change / Reset Password

    By nuk,
    • 5 replies
    • 715 views

  9. [Solved] PostgreSQL Missing functions on version 9.2

    By nutra,
    • 1 reply
    • 374 views

  10. [Solved] Can not login

    By wfutan,
    • 13 replies
    • 1.1k views

  11. [Solved] Node.js status?

    By jonahm,
    • 1 reply
    • 407 views

  12. Intermittent 500 Error for Tommy website and cPanel

    By qsgt,
    • 1 reply
    • 526 views

  13. [Solved] Flask App and MySQL returning internal server error

    By geojoe,   
    • 6 replies
    • 2.1k views

  14. [Solved] Website not showing anything

    By rebal15,
    • 6 replies
    • 779 views

  15. mySQL server down

    By rebal15,
    • 1 reply
    • 466 views
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