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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,978 topics in this forum

  1. [Solved] Password Requirements for Forum Login?

    By trenten,   
    • 10 replies
    • 2.1k views

  2. [Solved] Move Request to Tommy

    By trenten,
    • 8 replies
    • 922 views

  3. [Solved] GoFundMe Donation

    By retrope,
    • 2 replies
    • 498 views

  4. [Solved] can not read session save path in php

    By mrj,   
    • 11 replies
    • 2.3k views
    • mrj
    • mrj

  5. [Solved] Postgres Remote Access

    By suppandr,
    • 1 reply
    • 443 views

  6. [Solved] Unable to register nameserver, provider claims its on HelioHost's end

    By mabass,
    • 6 replies
    • 1.8k views

  7. [Solved] Postgresql remote access

    By cmap,
    • 1 reply
    • 433 views

  8. Error adding a domain

    By seintitus,
    • 3 replies
    • 587 views

  9. [Solved] changing nameserver

    By J823,
    • 2 replies
    • 550 views

  10. [Solved] Just made a donation on gofundme

    By ytyabc,
    • 4 replies
    • 487 views

  11. [Solved] psql: remaining connection slots are reserved for non-replication superuser connections

    By gameguru,   
    • 2 replies
    • 848 views

  12. Invalid Login At Heliohost

    By aerith,
    • 3 replies
    • 807 views

  13. [Solved] Account archived

    By noone932,
    • 1 reply
    • 615 views

  14. [Solved] Why is dns propagation taking so long for my domain?

    By colrryan,   
    • 4 replies
    • 961 views

  15. Queued: hh_kiki

    By kiki,   
    • 1 reply
    • 782 views
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