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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,110 topics in this forum

  1. Internal Server Error 500

    By jio,
    • 2 replies
    • 648 views

  2. [Solved] Server Move Request

    By jnorden,
    • 1 reply
    • 710 views

  3. [Solved] Restart Account

    By RH9,
    • 10 replies
    • 991 views

  4. Disk Usage Discrepancy

    By chal1812,   
    • 1 reply
    • 815 views

  5. Parking domain.

    By cmh,
    • 5 replies
    • 1k views

  6. Recover deleted MySQL databases

    By xwintk,
    • 7 replies
    • 1.2k views

  7. O cant acess my account and website os off line. 1 2

    By Zerotrash,
    • 18 replies
    • 2.1k views

  8. Johnny's mysql is down

    By obimaduf,
    • 7 replies
    • 953 views

  9. [Solved] please move

    By fq1444,
    • 8 replies
    • 1.1k views

  10. [Solved] Unarchive: sureshpi

    By sureshpi,   
    • 5 replies
    • 1.1k views

  11. [Solved] Change domain

    By niandu,
    • 4 replies
    • 716 views

  12. Reset password

    By fq1444,
    • 1 reply
    • 687 views

  13. Resetting password

    By J823,
    • 1 reply
    • 856 views

  14. Connection Timeout

    By imuser,   
    • 2 replies
    • 1k views

  15. Database nuked: mariopilot.heliohost.org

    By mariopilot808,
    • 5 replies
    • 983 views
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