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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,501 topics in this forum

  1. [Solved] Need to Change Primary Domain to the Correct URL

    By aaronmaruska,
    • 1 reply
    • 482 views

  2. Node JS deployment

    By mariadumas,   
    • 1 reply
    • 729 views

  3. [Solved] Change Domain

    By TECHNOGG,
    • 1 reply
    • 488 views

  4. [Solved] Java

    By nevesvitor,
    • 1 reply
    • 507 views

  5. [Solved] Account Wipeout & Change domain — franznic

    By franznic,   
    • 1 reply
    • 689 views

  6. [Solved] Main domain

    By eeyore211,
    • 1 reply
    • 466 views

  7. [Solved] Request to Add New Main Domain for HelioNet Account under Username "xdwolf"

    By mrxdwolf,
    • 1 reply
    • 523 views

  8. VPS subscription

    By joezhou,
    • 1 reply
    • 438 views

  9. Migrate to the Ricky server

    By mth5,
    • 1 reply
    • 555 views

  10. [Solved] Origin is unreachable - Host error

    By sportnix,
    • 5 replies
    • 875 views

  11. [Solved] reset password

    By bassu,
    • 2 replies
    • 531 views

  12. [Solved] Server move and domain change

    By Guest hunterp11,
    • 3 replies
    • 471 views

  13. Please check your email and click the link in the email to indicate whether you're ready to move or if you'd like to wait a bit longer.

    By rodtvudt,
    • 2 replies
    • 479 views

  14. VPS issue

    By shaacc2019,
    • 1 reply
    • 432 views

  15. Need SSL

    By yesuswe,
    • 1 reply
    • 382 views
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