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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,250 topics in this forum

  1. I just donated $ 50,00 (with email: hh.scheepers@ziggo.nl) - My heliohost.org - account email is: martin40@gliman107.nl.eu.org

    By gertrudeliman,
    • 1 reply
    • 502 views

  2. SFTP does it work with Tommy

    By fuzmic,
    • 2 replies
    • 593 views

  3. [Solved] please update the account password and send it to the mail assigned to the account

    By _andrewsl,
    • 5 replies
    • 795 views

  4. [Solved] Stop vps service

    By capnjohn,
    • 1 reply
    • 671 views

  5. [Solved] Delete VPS

    By sirlight87,
    • 1 reply
    • 533 views

  6. [Solved] 500 internal server error

    By MoneyBroz,
    • 9 replies
    • 1.3k views

  7. Is email support down or does it just take some time?

    By c2itnow,
    • 7 replies
    • 1.2k views

  8. [Solved] Update my email address

    By ytmusic,   
    • 2 replies
    • 590 views

  9. [Solved] Install Python Module pytz

    By cktrack,
    • 2 replies
    • 595 views

  10. vps dashboard login

    By jnorden,
    • 10 replies
    • 1.1k views

  11. [Solved] Emails?

    By plp050452,
    • 3 replies
    • 823 views

  12. [Solved] Mail Server on Plesk | Disabled

    By smagarin,
    • 4 replies
    • 797 views

  13. Available Tommy Server

    By rrangelo85,
    • 5 replies
    • 812 views

  14. [Solved] Access to panel

    By smagarin,
    • 2 replies
    • 981 views

  15. IP in another country

    By sirlight87,
    • 2 replies
    • 537 views
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