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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,104 topics in this forum

  1. [Solved] Request to delete VPS44

    By lucash,
    • 1 reply
    • 526 views

  2. [Solved] Change main domain from admin.zomato.com.heliohost.us to zomato.com.heliohost.us (username: pandaaaa)

    By pandaaaa,
    • 3 replies
    • 495 views

  3. One-time PayPal for VPS renewal

    By badrihippo,
    • 7 replies
    • 1.8k views

  4. [Solved] Read-only filesystem; VPS unresponsive after restart

    By badrihippo,
    • 2 replies
    • 577 views

  5. [Solved] different email for donation

    By helioh16,
    • 1 reply
    • 413 views

  6. Migration to plesk (Ready For Plesk?)

    By kugan,
    • 1 reply
    • 372 views

  7. loading site super slow

    By garrigue,
    • 8 replies
    • 795 views

  8. [Solved] different email for payment

    By maybe later,
    • 1 reply
    • 351 views

  9. [Solved] agregar un dominio adicional

    By nsantioe,
    • 3 replies
    • 423 views

  10. [Solved] Change Domain Name

    By rjgamero,
    • 5 replies
    • 523 views

  11. [Solved] Changing main domain

    By Voltex Pixel,
    • 1 reply
    • 426 views

  12. Update Krydos documentation to Python 3.10

    By masthst,
    • 2 replies
    • 494 views

  13. [Solved] Change Document Root Path

    By duplex,
    • 3 replies
    • 798 views

  14. [Solved] Change Domain

    By igna,
    • 2 replies
    • 421 views

  15. [Solved] New domain

    By sterremu,
    • 2 replies
    • 441 views
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