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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,435 topics in this forum

  1. I want to change my domain name and paid domain name

    By asfora21,
    • 1 reply
    • 346 views

  2. [SOLVED] Please enable remote access for my PostgreSQL database

    By diceninjagaming,
    • 0 replies
    • 354 views

  3. [Solved] Unable to load the web page of my domain using external DNS

    By addiesam,
    • 3 replies
    • 756 views

  4. [Solved] Bought a VPS, but can't log in

    By schweitz,
    • 0 replies
    • 295 views

  5. [Solved] Error 522

    By gmpintus,
    • 3 replies
    • 615 views

  6. [Solved] Add custom domain application

    By ramsong,
    • 1 reply
    • 457 views

  7. [Solved] Password reset

    By Guest hunterp11,
    • 1 reply
    • 353 views

  8. Email Configuration

    By retrope,
    • 8 replies
    • 1.2k views

  9. [Solved] The email address of the registration invitation sent does not match the PayPal account

    By jasonmenti,
    • 1 reply
    • 616 views

  10. [Solved] Unable to login into heliohost

    By tmzafar,
    • 2 replies
    • 517 views

  11. [Solved] add domain

    By alberto4,   
    • 1 reply
    • 485 views

  12. [Solved] Start Over

    By chichailyes,
    • 3 replies
    • 550 views

  13. [Solved] Need a password reset

    By lzgmc,
    • 1 reply
    • 408 views

  14. [Solved] Plesk Default Page

    By janisek,
    • 2 replies
    • 491 views

  15. Password Reset Request

    By Saraswati Aryal,
    • 1 reply
    • 503 views
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