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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

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Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,977 topics in this forum

  1. [Solved] Remote connection to PostgreSQL

    By leomarques,
    • 1 reply
    • 344 views

  2. Strange spams messages, could some moderator or admin could check please

    By sylvain,
    • 2 replies
    • 432 views

  3. [Solved] Request to delete VPS44

    By lucash,
    • 1 reply
    • 448 views

  4. [Solved] Change main domain from admin.zomato.com.heliohost.us to zomato.com.heliohost.us (username: pandaaaa)

    By pandaaaa,
    • 3 replies
    • 467 views

  5. One-time PayPal for VPS renewal

    By badrihippo,
    • 7 replies
    • 1.7k views

  6. [Solved] Read-only filesystem; VPS unresponsive after restart

    By badrihippo,
    • 2 replies
    • 486 views

  7. [Solved] different email for donation

    By helioh16,
    • 1 reply
    • 391 views

  8. Migration to plesk (Ready For Plesk?)

    By kugan,
    • 1 reply
    • 359 views

  9. loading site super slow

    By garrigue,
    • 8 replies
    • 740 views

  10. [Solved] different email for payment

    By maybe later,
    • 1 reply
    • 330 views

  11. [Solved] agregar un dominio adicional

    By nsantioe,
    • 3 replies
    • 402 views

  12. [Solved] Change Domain Name

    By rjgamero,
    • 5 replies
    • 486 views

  13. [Solved] Changing main domain

    By Voltex Pixel,
    • 1 reply
    • 404 views

  14. Update Krydos documentation to Python 3.10

    By masthst,
    • 2 replies
    • 469 views

  15. [Solved] Change Document Root Path

    By duplex,
    • 3 replies
    • 749 views
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