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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,120 topics in this forum

  1. HelioHost Server Monitor (created by Piotr GRD) 1 2 3

    By Piotr GRD,
    • 44 replies
    • 49.2k views

  2. Heliohost DIG DNS Checker (created by Piotr GRD)

    By Piotr GRD,
    • 8 replies
    • 10.3k views

  3. Contributing to the Wiki

    By Bailey,   
    • 0 replies
    • 2.5k views

  4. Free Domain Requests (400 Posts Required)

    By wolstech,
    • 0 replies
    • 4.9k views

  5. [Solved] add domain to account ignaciomtds

    By ignaciomtds,
    • 1 reply
    • 43 views

  6. [Solved] Vrijschot

    By tjpronk,
    • 3 replies
    • 51 views

  7. Node.js App Fails to Start - No Logs on Plesk

    By aiwodemaya,
    • 2 replies
    • 37 views

  8. [Solved] Can i add my own domain to my web? i want to make into cuanin.ceee17.xyz, i already have the ceee17.xyz domain

    By jessenchayadi17,   
    • 1 reply
    • 37 views

  9. Account reset

    By hsorsa,
    • 1 reply
    • 25 views

  10. SSH access

    By gmpintus,
    • 2 replies
    • 33 views

  11. External MySQL Database

    By michaelhoffman,   
    • 1 reply
    • 35 views

  12. [Solved] user: wapps    Please reset account.

    By wapps,   
    • 1 reply
    • 28 views

  13. [Solved] Add Domain

    By pokemonwawi,
    • 1 reply
    • 73 views

  14. [Solved] One more domain please

    By philipesouza,
    • 3 replies
    • 99 views

  15. User=wapps. Restoring Backup

    By wapps,
    • 8 replies
    • 110 views
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