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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,703 topics in this forum

  1. HelioHost Server Monitor (created by Piotr GRD) 1 2 3

    By Piotr GRD,
    • 44 replies
    • 30.1k views

  2. Heliohost DIG DNS Checker (created by Piotr GRD)

    By Piotr GRD,
    • 8 replies
    • 9.9k views

  3. Contributing to the Wiki

    By Bailey,   
    • 0 replies
    • 2.2k views

  4. Free Domain Requests (400 Posts Required)

    By wolstech,
    • 0 replies
    • 4.5k views

  5. Awaiting my Tommy invitation 🎉 - Quick Update Needed

    By live7day,
    • 2 replies
    • 40 views

  6. Requesting Account deletion

    Topic was moved to forum Escalated Requests

  7. [Solved] Allocation problem

    By devashraf,
    • 4 replies
    • 65 views

  8. Softaculous problem??

    By devashraf,
    • 1 reply
    • 29 views

  9. [Solved] Pleas change main domain to muj.my and additional domain to adi.helioho.st, please wipe my account

    By adityakr415,   
    • 3 replies
    • 112 views

  10. [Solved] Why can't I access my DB?

    By duckworth,
    • 3 replies
    • 127 views

  11. [Krydos] VPS Cancellation

    Topic was moved to forum Escalated Requests

  12. Remote database

    By evangadiforum,
    • 1 reply
    • 37 views

  13. Want to upgrade plan Morty.

    Topic was merged with Morty Plan planning method

  14. Service Unavailable: Python

    By jsruano,
    • 1 reply
    • 55 views

  15. Script timed out

    By Dzmitry,
    • 0 replies
    • 35 views
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