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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,966 topics in this forum

  1. HelioHost Server Monitor (created by Piotr GRD) 1 2 3

    By Piotr GRD,
    • 44 replies
    • 38.9k views

  2. Heliohost DIG DNS Checker (created by Piotr GRD)

    By Piotr GRD,
    • 8 replies
    • 10.1k views

  3. Contributing to the Wiki

    By Bailey,   
    • 0 replies
    • 2.3k views

  4. Free Domain Requests (400 Posts Required)

    By wolstech,
    • 0 replies
    • 4.7k views

  5. Can't login after a incident. Read description

    By coyota,
    • 9 replies
    • 75 views

  6. Access Issues After Migration to Morty

    By talesaz,   
    • 1 reply
    • 46 views

  7. VPS upgrade has not happened

    Topic was moved to forum Escalated Requests

  8. [Solved] Request to add Addon domain to my hosting account

    By krazyvortexzz,
    • 1 reply
    • 38 views

  9. [Solved] Adding a new domain

    By stevenpgrey,
    • 1 reply
    • 39 views

  10. [Solved] Help on configuring email

    By b0chard,   
    • 10 replies
    • 91 views

  11. Domain & Subdomain

    By sins4skins,
    • 1 reply
    • 33 views

  12. [Solved] Reset Account

    By sins4skins,   
    • 1 reply
    • 37 views

  13. [Solved] Add domain to my account

    By dragonbeodo,
    • 1 reply
    • 55 views

  14. subdomain stopped working today

    By phradham,
    • 4 replies
    • 54 views

  15. Addition of subdomain

    By coyota,
    • 2 replies
    • 38 views
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