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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,613 topics in this forum

  1. Heliohost DIG DNS Checker (created by Piotr GRD)

    By Piotr GRD,
    • 8 replies
    • 16k views

  2. Contributing to the Wiki

    By Bailey,   
    • 0 replies
    • 4k views

  3. Free Domain Requests (400 Posts Required)

    By wolstech,
    • 0 replies
    • 6.7k views

  4. [Solved] Spelling error on my domain

    By carolineamran,
    • 2 replies
    • 18 views

  5. I cant open vps. ping return timeout

    By metalost2,
    • 3 replies
    • 21 views

  6. [Wolstech] request to create an account on Lily.

    Topic was moved to forum Escalated Requests

  7. ADD A NEW DOMAIN, PLEASE

    By jeffersonmidei,
    • 0 replies
    • 15 views

  8. LIST OF DOMAINS TO DELETE, please

    By jeffersonmidei,
    • 0 replies
    • 14 views

  9. [Solved] add domain

    By theskyempty,
    • 1 reply
    • 21 views

  10. Email Setup

    By techhouse,
    • 6 replies
    • 63 views

  11. [Krydos] Outgoing connection to Aiven PostgreSQL is refused

    Topic was moved to forum Escalated Requests

  12. [Solved] Unsuspent account

    By webmast1,
    • 10 replies
    • 114 views

  13. [Solved] Add a domain to my HelioHost account

    By tecandsoftsrv,
    • 1 reply
    • 59 views

  14. Email DNS Settings setup - SPF and DKIM

    By eliazar225,
    • 1 reply
    • 35 views

  15. Site very slow

    By nunowonder,
    • 1 reply
    • 42 views
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