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Hello, i'm on the Morty plan and I got a mail from you yesterday that one of my sites that uses Wordpress was hacked and so my entire account has been suspended. I would like to request that my account be unsuspended as i have many other sites on it which are not affected and which rely on being online. I would appreciate it if the particular affected site is preferably brought down for maintenance but all my other sites which have been carefully curated and such are still left as they were. I look forward to your speedy intervention. I would also like to ask in future if it's possible in such cases that the specific site be suspended instead of suspending an entire account. Thanks.

Sorry for the delay. There have been other issues with the Ubuntu 26 install. I will have to take a look at them tomorrow.

Yes, all good now. Thanks. On Sun, Jun 14, 2026 at 7:10?PM HelioHost Support wrote: > The issue was a DDoS on our wiki this morning broke a firewall rule that > is required to login. It should be fixed now. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=68298 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Your friend can do that themselves by logging into the account, selecting delete account, and then on the following screen, clicking the option to archive account instead of deleting it. If they do this, they'll also be able to restore the account themselves later without losing any data.

Installed. You can see the current list of installed modules and their versions for Morty's Perl at https://morty2-info.heliohost.org/modules.pl

The issue was a DDoS on our wiki this morning broke a firewall rule that is required to login. It should be fixed now.

The issue was a DDoS on our wiki this morning broke a firewall rule that is required for the login system to work. It should be fixed now.

We can reset your account for you. In order to reset your account we need to verify your email address. This is to make sure someone isn't pretending to be you to delete your data. The easiest way to verify your email is to send your reset request from the same email address listed in the top right corner of https://heliohost.org/dashboard/ while logged in.

Hey Krydos, didn't consider that, I'll give it a shot with WinSCP and see if it'll accept the files. Thanks for the suggestion!

Remote access enabled. host=65.19.154.90 port=5432 user=russwell_app dbname=russwell_reddit password=<set in Plesk>

Can you access the wiki now?

Is it possible to change the port that gateway01.us-east-1.prod.aws.tidbcloud.com is listening on?

thank you !!!!

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. Please note: All support requests should be in English. When asking for help from the unpaid volunteer staff, please ensure you ask in English since this is what all staff are fluent in. This expectation is listed in the Technical Documentation Wiki at: https://wiki.helionet.org/FAQ If you need to post in another language, we would appreciate it if you could translate your support requests to English to help reduce the work load on our unpaid volunteers. The more time you can save us on small things like this all add up and allow us to add new features, and improve our service rather than wasting a lot of time trying to translate stuff. We recommend using a service such as: https://translate.google.com/ Thanks!

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. Thanks!

I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. Please note: All support requests should be in English. When asking for help from the unpaid volunteer staff, please ensure you ask in English since this is what all staff are fluent in. This expectation is listed in the Technical Documentation Wiki at: https://wiki.helionet.org/FAQ If you need to post in another language, we would appreciate it if you could translate your support requests to English to help reduce the work load on our unpaid volunteers. The more time you can save us on small things like this all add up and allow us to add new features, and improve our service rather than wasting a lot of time trying to translate stuff. We recommend using a service such as: https://translate.google.com/ Thanks!

I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. Thanks!

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. Thanks!