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That domain is currently on your account as an addon domain. If you want it to become your new main domain, this will require an account reset because in every case where a user has asked to switch an addon domain to be their main domain, the rapid adding and deleting of DNS records ends up breaking their account in some irreparable way, causing an account reset to be necessary to fix it anyway. Please review the details on this page, which will explain how to make an account backup and dowload it to your computer before the reset is done. This is strongly recommended since the reset wipes your account, as if it were a brand new account once again: https://wiki.helionet.org/Changing_Your_Main_Domain#Account_Reset_is_Required_to_Swap_Main_and_Addon_Domain Let us know when you're ready for the reset, and we can start that process for you. Then, during the account recreation, you can set the main domain to be the new one you want.

Hi, Thanks for the prompt response and solution. I indeed received the invitation email and was able to create an account. The issue therefore can be considered as resolved and this ticket may be closed. Thanks for the support once again. Regards, Dev Arya

Yeah, it's not possible to just name a random domain name that you don't own and have it work. If this was possible, I'd own google.com by now and it'd just have a bunch of raccoon photos on the website. If you want a custom domain name, you will need to purchase it from a domain registrar. HelioHost has an affiliate agreement with Namecheap, so if you're in the market for a new domain we highly recommend purchasing it from them: https://wiki.helionet.org/What_HelioHost_is_Not#Namecheap If you want a free HelioHost domain, there was information about this in the Wiki link provided to you in my last post.If the link did not work for you when you clicked on it, please let me know what error message you received, so we can investigate this further: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain? To get a free domain name, please provide: Your hosting account username The full addon domain name you want, including the top-level domain (TLD): To use a free HelioHost's domain, specify either helioho.st or heliohost.us

Domain added. It can take up to 2 hours to start working.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

I was unaware that I had violated the terms of service. I am truly sorry.

I have started the rebuild, and you'll get an email in 10-30 minutes when it is complete. Your next free rebuild will be available on 2026-05-24. If you need a rebuild before then they can be purchased for $1 each.

Happy New LTS Ubuntu Day! To those who celebrate the holiday anyways. The resolute raccoon just showed up at HelioHost and demanded a spot on our VPS operating system list, so we were happy to add him. He's too darn cute to say no to. For those who don't know what is going on, every two years in April the Ubuntu operating system releases their new long term support stable version, and it always has a cute animal name with an alliteration adjective. Two years ago it was noble numbat, which sounds suspiciously uncute until you google it, and now it's resolute raccoon, which everyone can agree is about as cute as it gets. We've added Ubuntu 26 to our custom VPS OS selection. Since it's so new, it will be a few months before we make it the default though. If you choose any of the VPS options that aren't on the custom page it will continue to build with Ubuntu 24 for now. If you have an existing VPS you can request a free rebuild to try out the new version if you want, but make sure all of your software that you're planning on running supports it. We've also added AlmaLinux 10, Rocky 10, and Debian 13 for the people who prefer those operating systems. Let us know if you have any questions about the new OS options.

hello. i enter y account and checking to see if i could find all the sudden missing space from my account it seems that the "logs" directory is now 170mb larger than before, but i checked it and i see no larger files or an amount of small files to add to that amount of lost space, and i would like to know if i delete all of them will i get the stolen space back, is there a chance a hidden file would be there taking that much space??? could you please check on that, there wasnt any of this a few days back when i logged in las time the only thing i am always aware is my this space, something must have happened in the last coupe of days taking that space from my accoumt and crating this mess i didn't even know about till today when i tried to login again

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Glad to hear. Please let us know if you need anything else.

As MoneyBroz said, this behavior is by design. If the system is unable to verify that a domain is actually hosted with us, it is disabled to conserve resources. Domains are considered to be hosted with us if: Their A or AAAA record points to our server IP. Their MX is pointed to our server IP. For domains using Cloudflare, they can be validated via DNS if proxy is disabled, or by checking if a challenge file placed on the account by the verification system is reachable via your domain (which proves that the origin is set to us on CF), if the proxy function is used. Note if you use our server for email only, you need to actually put tommy.heliohost.org as the MX for it to validate (email forwarder/mail server proxies are not supported). Since you use cloudflare, you need to make sure that your origin is actually set to our servers, and that the WAF is not set to with rules that could block traffic from our server (e.g. a geo-restriction that blocks the USA would cause validation to fail). Your domains are on CF, have an email forwarding service, and the websites worked for me while disabled in Plesk (which indicates they aren't hosted here), so they are being correctly disabled. I did enable them again for you, but you'll need to actually make one of the changes above to keep them active.

Domains added. They can take up to 2 hours to function.

Could you please add again my free heliohost domain to my account onsocial.heliohost.us onsocial.helioho.st Thank you

Your site is working properly on my side. Is this still an issue?

Domain added, it'll take effect within 2 hours. You'll need to switch to HelioHost's nameservers or create an A/AAAA record to Tommy's IP for the domain to work.

hi. I have a problem loading the page. The first time it loads it takes an extremely long time. Within 10 to 15 seconds. Then the page refreshes are fine. After a short time, the loading time is again extremely long. It acts as if the server is sleeping. Is there anything that can be done about it? Today it is a little better than yesterday.

Thank you for letting us know the situation. I have cancelled the pending suspension for your account as well as your colleague's account. We love referrals, so if there are others at your workplace who might benefit from an account, please let us know before anyone else signs up so we can proactively update the multiple account detection service. If we don't know in advance and a 3rd person signs up, the the system will just suspend all three of you at that point. But if you let us know ahead of time, we can prevent that inconvenience to you all. Please give it a few minutes for both your accounts to fully reinstate.

Your main domain has been changed. As long as your DNS settings are correct it should start working in about 20 minutes. If any of your files went missing I made a full backup prior to the domain change which you can download from https://heliohost.org/backup if needed.

It looks like there were a few 504 errors on the domain stimulance.co between 2026-04-22 15:17:50 and 2026-04-22 16:31:18. I checked the load for Johnny during that range and it was between 9.32 and 16.14 so pretty normal and not too bad. 504 errors like this on PHP can happen due to quite a few things such as DDoS, zombie PHP processes, or just too many people trying to use PHP at the same time. Generally an Apache restart clears it up or if it's a DDoS it clears itself once the attacking IPs are blocked or stop attacking. It also kind of depends on your software. Some PHP software like Wordpress is extremely bloated and normal page loads take 5-10 seconds on Johnny anyways. If your PHP software is super slow on a good day, then it's even more likely to show a 504 error when the server is busy. Highly optimized fast PHP sites that normally only take 100 milliseconds to load a page on a good day may slow down to 5 seconds per page load when the server is busy, but won't show a 504 error. Wolstech already said it, but the best option is to upgrade to Morty https://heliohost.org/dashboard/move/ if you want better uptime. Our mission as a non-profit is to provide free hosting to as many people as possible so the free plan is kind of overloaded by design. Our mission isn't to provide 100% uptime, super-fast, free hosting to only 10 people, so as long as the uptime is above 97% we consider it "good enough" for a free plan and load as many more free users as we can on there.

What IP is the external connection coming from? We can check if its blocked. Also, you should be using tommy.heliohost.org:3306 (or if you moved back to Morty, morty.heliohost.org:3306). While it may sometimes work, we do not officially support using the user domains for SQL connections.

Thank you. it is ok now. 😎

Thank you so much. I'm not used to this whole customer service thing. I remember the old days when I would do it myself (and often get mixed up between addon domains and subdomains)

Thanks ! ☺️