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That error looks more like the FROM address is wrong...Tommy cannot send email with a FROM address of @gmx.com, only gmx can.

We had to block a bunch of IP ranges since bots were attacking the Wiki last weekend. Your IP is probably in one of the ranges. This support request is being escalated to our root admins so they can unblock you.

Hello, I have been using my Azure students benefits currently and migrated some of my sites to Azure VM. Since azure do not allow mailing using its server IP, I was using heliohost for mailing purposes. Two of my sites that require mail services to run properly suddenly stopped sending mail (Though it was fine even after the migration). I checked the error log and found SMTP connection error. I have done the following checks already- 1. ufw not blocking SMTP ports 2. The Network firewall rules in Azure portal allows SMTP ports 3. Mail server domain is not proxied by cloudflare 4. Mail DNS records including spf are correct Since these are not creating the problem, the most probable problem might be the IP blocklist by Tommy. Can you please check if 20.41.113.135 is blocked or not. Domains: 1. dmcbonesbank.org (Username: msbsurfi) 2. hhfn.org.bd (Username: hhfn) Regards, MD Shifat Bin Siddique

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

DNS record added.

Are you able to view the wiki now? https://wiki.helionet.org/

You can keep the hosting plan and have a VPS, that's not against the Terms of Service at all. Any data you want put onto the VPS, you would move there yourself. Hestia haven't yet released their version for Ubuntu 26, so if you want Hestia, you'll need to get Ubuntu 24 installed instead.

The pending suspension for account oshekher has been cancelled. Thank you for complying with our terms of service.

What is your username?

Domain added. It can take up to 2 hours to start working.

I switched you back to Ubuntu 24 and installed Hestia for you. To login to Hestia go to https://vps162.heliohost.us:8083/login/ and login with the username 'admin' and the password you selected when signing up.

I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache When we load tested Moodle, it caused a lot of load so the risk of suspension is high. Please make sure to keep a very close eye on your account load if you use Moodle. You can check your account load here: https://heliohost.org/dashboard/load/ You can check out the load testing report here, showing the results for Moodle in the table: https://wiki.helionet.org/Common_Software_Load

The scheduled suspension for repeye has been canceled.

When someone goes to theclippercampaign.org do you want them to get redirected so their browser URL bar shows theclippercampaign.com?

I just observed that AWStats stopped recording visits (and everything else) on June 8th. One week after I changed my main domain, so that shouldn't be the problem when it worked for a week. The question is, why did it stop recording? Does anyone have an idea? Thank you all!

Java / JSP is not currently available on the shared hosting accounts. Although it is on the roadmap, there is no estimated timeframe as to when Java may be offered. You can read more about ETAs here: https://wiki.helionet.org/ETA However, there was a recent fundraiser to raise money to build a new server named Stevie that will have Java. If you would like to be added to the list of Java beta testers, once the server is built and open for testing, you could donate $35 USD (or more if you also want to upgrade your storage): https://donorbox.org/rebirth-of-stevie In the meantime, if you need Java / JSP, you would need a VPS. We offer different plans, starting at $4 USD / month, with a discount of 10% if you pay for 6 months upfront (which is confirmed once you select a specific pricing plan): https://heliohost.org/vps/ Once Java support returns, it will be announced in our forum News section (https://helionet.org/index/forum/1-news/), the Java page in our Wiki (https://wiki.helionet.org/Java_JSP), our Discord channel, and our socialmedia.

Thanks for renewing your VPS.

Thanks for renewing your VPS.

Great observation! Thank you.

That IP isn't currently blocked. You can signup for a free account at https://heliohost.org/signup/ Free signups open at midnight UTC and noon UTC. You can read our guide on how to get a free account at https://wiki.helionet.org/Signing_Up#Helpful_Tips_for_Getting_a_Free_Account_on_Johnny

No problem. For what it's worth, the page you described is normal for up to about 2 hours after a domain is added or an account reset is completed. If you recently completed a reset or had the domain added back to the account, that's why you were seeing the message.

Yes, I can access it now, thanks.

Since there had been no response for over a week I was checking in on this one, and noticed that you requested reverse DNS for VPS12 to be set to tkcsplace.moe. I missed that the first time somehow, but it's set now. Let us know if you need any help with the DKIM, SPF, and DMARC. Since you are using external DNS you have to actually set the records yourself since we can't login to your Porkbun account, but we may still be able to offer advice if you're having trouble.

I have started your account reset. Prior to the reset I made a full backup which you can download from https://heliohost.org/backup if you need any of your previous files. You should have received an email from no-reply@heliohost.org (not this email) with a link to take the next step in the reset process.

You're having so much trouble with this email thing that I started to think something was wrong with our email system. I checked the headers of your emails manually, and sure enough the reply-to header is still set to gentil@quevvy.com. We've been using this same email system since 2017 or so and it's never taken anyone more than 1 try to send us an email from the correct email address. Since you're really struggling with sending emails in addition to a lot of other really basic stuff I'm going to go ahead and waive our "verify email address" policy this one time and reset your account for you. Let us know if you need help with anything else.