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You're very welcome! 🙂 Please let us know if we can help with anything else!

See https://helionet.org/index/topic/65513-account-locked/

You have to reset your account and start over to swap addon and main domains, because trying to swap them in the system will break the account. Resetting your account deletes all of your data and requires you to set everything up again. There's not really any good reason to do this as your domains behave the same either way to the general public. It's just their appearance in the control panel that's different.

Users can verify their own accounts with Google using the HTML file upload method, without needing a root admin to intervene. Please have a look at the Wiki guide here and let us know if it did not work for you: https://wiki.helionet.org/Google_Site_Verification

Your account was indeed suspended for going over your 1000 MB storage limit. You are using 1004.86 MB currently. Sometimes, users keep too many account backups that cause them to exceed the storage limit, and we have a Wiki page with help on how to limit the number of backups here: https://wiki.helionet.org/Account_Backups#Limiting_the_Number_of_Backups_Stored_in_Plesk Another cause of excess storage can be not setting up error log rotation, and for help with that, please see here: https://wiki.helionet.org/View_Error_Logs#Limiting_the_Storage_Space_Used_by_Error_Logs If you're unable to delete any files and would prefer to increase your storage limit, you can make a one-time donation. For more information on this, please see: https://wiki.helionet.org/Donations_for_Increased_Storage To upgrade the storage space on your account, please visit: https://heliohost.org/dashboard/storage/ This process is fully automated, so you do not need to contact an admin to increase your storage space. In the meantime, I'll escalate this thread to a root admin. Usually what happens next is that a root admin will check your account when they have a moment. Typically, they will empty your trash folder and check for obvious ways to reduce your disk usage to see if it can be brought back under the limit. In the meantime, if you can think of any folders that you might want deleted to reclaim some storage space, please let us know.

Dear @wolstech Can someone please have a look at my question? It is open since August 12. Kind regards.

This support request is being escalated to our VPS admins.

Not sure if you've noticed this edit: It wasn't hacked. The file was a temporary script I created during emergency maintenance in 2021-2022, when cPanel was inaccessible and Plesk had not yet been deployed. It was recently flagged by the system. Since the file was created a long time ago, I didn't immediately recall it. If a reset is still required, there's no need to back up the files, as I have copies of the important files locally.

Added.

Unsuspended. It may take a few minutes to work again.

Since we never heard back from you, and you never paid for the Morty plan, you have been moved back to Johnny which doesn't have support for PostGIS, and this thread has been marked solved. Let us know if there is anything else we can help you with.

Domains have been removed/added as requested. Please note that it may take up to 2 hours for the change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Domain added. it can take up to 2 hours to start working.

The administrator folder has been discarded and the account unsuspended. Please fix it quickly as the account only has 3MB of space free.

It was already unsuspended here: https://helionet.org/index/topic/65497-hh247916-utf-8qmy_account_is_suspended_e29aa0efb88f/

How is anyone going to know that the domains are in the same account then?

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I just send a request on Suspended and Queued Accounts forum

The account that owns the steamspace.in domain is suspended because the website was compromised and infected with malware. The forum account you're posting from does not match the username or email addresses on that account, so we can't provide any additional support or information. If this is your account, please post from a forum account that shares an email address with the hosting account.

Domain added, it will take effect in an hour and a half.

Nope. Not something like that

Okay. I'll do something about that. Thank you

Domains added. it can take up to 2 hours for them to start working.

I am looking for a coder to create User-reg module for @custom-domain webmail setting service which piggybacks an email forwarding service, gmail storage and smtp

Yes, thank you so much