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The domain cannot be changed without deleting the domain control.citadel.helioho.st first, since it is a subdomain of citadel.helioho.st, which itself will be removed when the main domain is changed. Removing the subdomain will delete the content associated with control.citadel.helioho.st. Do you want me to delete the domain control.citadel.helioho.st and all of its content, then change the main domain?

Done. Make sure you use a 301 redirect (permanent) not a 302 redirect (temporary).

Domain added. it can take up to 2 hours to start working.

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. If you only want the 1 domain online.helioho.st then please enter that when the account signup form asks you to choose a domain and if it's available, it will become your new main domain. If you want the online domain added as a 2nd domain, please let us know when you've recreated your account, and we can add it as a 2nd domain for you at that point. 🙂 I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

With the colon. Gmail search should let you do "filename:<extension>" to find emails with files that have a given extension.

It looks like you deleted your reset link by trying to signup again with the same email address. I sent you a new invite link to recreate your account.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

You've probably heard of Apache and Nginx, but have you heard about Caddy? In this video we show you how to install the Caddy webserver software on your VPS. Caddy is known for issuing SSL certificates automatically, and being easier to configure than his more famous relatives. It's worth checking out! https://youtu.be/Vq-cKnQGevU It's been a bit since we released a new video, but hopefully you enjoy this one. Some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org/ Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

Thanks for the information

I have reset your account, and you will receive an email in a bit with a link. Click the link in the email to take the next steps in the reset process.

I'm not sure what you mean by this, but to expand on my point from the last post: You can have up to 10 domains on a single account. There is no way for anyone to know whether the domain is on a separate account or on the same account as another domain. Since no one else needs to login to your personal account or your business account, which is the only way anyone would know that your business domain is on the same account as any other domain, I don't see the point of having multiple accounts.

Hestia has to be installed on a fresh operating system with no other installed software or files. Do you need a backup of anything on your VPS before we wipe it clean, reinstall the OS, and install Hestia for you?

already working, thank you

You're very welcome! 🙂 Please let us know if we can help with anything else!

See https://helionet.org/index/topic/65513-account-locked/

Users can verify their own accounts with Google using the HTML file upload method, without needing a root admin to intervene. Please have a look at the Wiki guide here and let us know if it did not work for you: https://wiki.helionet.org/Google_Site_Verification

Unsuspended. It may take a few minutes to work again.

Since we never heard back from you, and you never paid for the Morty plan, you have been moved back to Johnny which doesn't have support for PostGIS, and this thread has been marked solved. Let us know if there is anything else we can help you with.

Domains have been removed/added as requested. Please note that it may take up to 2 hours for the change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Domain added. it can take up to 2 hours to start working.

The administrator folder has been discarded and the account unsuspended. Please fix it quickly as the account only has 3MB of space free.

It was already unsuspended here: https://helionet.org/index/topic/65497-hh247916-utf-8qmy_account_is_suspended_e29aa0efb88f/

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I just send a request on Suspended and Queued Accounts forum

The account that owns the steamspace.in domain is suspended because the website was compromised and infected with malware. The forum account you're posting from does not match the username or email addresses on that account, so we can't provide any additional support or information. If this is your account, please post from a forum account that shares an email address with the hosting account.