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Username: thebashingzone, Server: Tommy, Main domain: thebashingzone.ddns.net Hi, I'm trying to login to my vps, I was told my username was changed to hunterparker as something was messed up earlier after creating it, it says my password is invalid, and when I try to reset it, it says my reset is pending, and I'd get an email when an admin applies the change. Can someone please help?

Hello, My account username: tuhinsarkar Domain: globalyouthsciencejournal.app I would like to request that the outgoing TCP port 4000 be opened for my hosting account/domain. The reason for this request is that I am integrating with an external service that requires communication over TCP port 4000 for application functionality. Opening this port will allow the website to establish the necessary outbound connections while maintaining normal operation. Please let me know if you require any additional information or verification. Thank you for your assistance. Kind regards, Tuhin Sarkar

Done. Sometimes removing domains removes the files too, so if any files went missing I made a full backup prior to the domain change which you can download from https://heliohost.org/backup if needed.

I've added those domains to your account for you. Please note that it may take up to 2 hours for them to take effect, and they won't work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

DNS recreated.

Yeah, the file with the same name from weakpass.com matches the contents of the file on the account. I went ahead and reset the account. What are you planning on using this account for?

We really appreciate all the donations over the years. Thanks for explaining. That makes us feel a lot better about the situation.

In order to save me a lot of time going through your massive list, can you please check the installed modules and reduce your list to only what isn't already installed? Thanks. https://morty2-info.heliohost.org/modules.pl

The IP you're posting from is not blocked. What IP are you having issues with?

I've gone ahead and created this under your other account. Please check your PMs for information regarding your Lily account.

That domain is working for me and the SSL certificate is installed now. A test email also delivered successfully from my end. You probably didn't wait long enough for DNS to propagate or something. Can you give it another try?

Installed. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

That particular subdomain cannot be added because it is reserved by the system (it's used by the Plesk built-in webmail if you enable it). If you're trying to set up webmail for email accounts you created in Plesk, there's an option to turn this on in the mail settings. Note that it takes 2 hours to start working, and you'll probably also want to install an SSL certificate for it. If you're trying to run your own webmail app instead, you'll need to pick a different subdomain.

Your account has been reset. You'll receive an email shortly with a link to start over and create a new account.

Domain added, it'll take effect in about ten minutes.

Plesk generates the private key for the DKIM and stores it securely along with the private keys for SSL. When you send an email from Plesk with DKIM enabled it Plesk uses the private key to generate a DKIM signature that remote mail servers can use the public key provided via DNS to verify that the email is legitimate.

Domain added. It can take up to 2 hours to start working.

High server load. 10033.60 CPU. Excess CPU usage is usually caused by leaving processes running continuously, overusing scheduled tasks, leaving SFTP sessions open, or writing code that gets stuck in a loop or never exits. The notes on your account say you're using Wordpress, which is also infamous for causing high load (see https://wiki.helionet.org/WordPress), so that's probably the most likely cause. No process data is available since it has been more than 24 hours since your suspension. Please monitor your load (you can do so here: https://heliohost.org/dashboard/load/ ), and fix any issues quickly. Unsuspended. It can take up to 2 hours for your site to function.

Please do not create multiple topics for one request. Posting more than one topic on the same request/issue can result in a delay in service to you. You already posted here:

Thank You So Much

You're welcome to work on gnu social here, just keep an eye on your load chart https://heliohost.org/dashboard/load/ If you need more than 10k CPU you can upgrade to Morty at https://heliohost.org/dashboard/move/

That behavior is pretty normal for users on any plan that isn't Morty or a VPS. It's caused by Apache restarting to load new configurations: https://wiki.helionet.org/502_Bad_Gateway It happens approximately every 2 hours and lasts several minutes.

Why did you unsubscribe from our emails? Was it a mistake? Why did you expect to get an email after telling us you didn't want to receive any emails anymore?

Domain added. It can take up to 2 hours to start working.

You can actually do this yourself. Log into your account at https://heliohost.org/login/ -> Continue to Plesk->Click your username in the upper right corner->Edit Profile. Please note that once you change the email, it can take several hours for systems to sync up before it becomes effective for our website/dashboard. If you use your forum account, please note that it will also need to be manually changed in your forum profile. If you're unable to change your email address for some reason, please let us know and an admin can manually update it for you.