Luigi123

This support request is being escalated to our root admin.

Your account is currently archived and in order to get your backup files, this has to be done by our Root Admin. Which I will escalated this right now. Escalating.

Your backup files has being sent to d**t.*****t@gmx.de

Moved to Customer Service.

We’re still rebuilding Tommy and when it’s ready, announcement will made in the “News” category.

Moved to Customer Service.

Please post the following: 1. Your cPanel Username 2. Server that you currently on 3. Your main domain

The name raeken is not in our system. Do you remember what was your username other than raeken?

It’s working now.

Your IP isn’t blocked. It’s your domain which it’s on Ricky. I’ll escalated this to our root admin.

That’s because our users from Tommy are moving to Ricky and restored their backup files. That’s why Ricky Server is over high.

Ricky Server isn’t down. It’s just because all of our users from Tommy are moving to Ricky and restored their backup files. So, just over high. Moved to “Questions” category.

1. Your backup files has being sent to m***u@gc-bank.tk. 2. You can restored your home directories using the “Backup Wizard”. This includes databases too. Once you restored both of them into your account, you will need to create database users and assign it to your other databases. So go to “MySQL” tab then scroll until you see “created users”. Then, name your old current database users that you have before and same password too. After you created that you will need to assign it to your other databases, go back to “MySQL” tab, scroll down until you see “add users to database” and that’s it! Note that your backup databases in your zip folder, will be named something like username_database.sql 3. If you have a temporary account on Ricky, you can make a request in the “Customer Service” category with your old Tommy username. Then, our Root Admin will verify it and move your account back to Tommy.

Your backup files has being sent to your current email address associated with your Tommy account.

Tommy Server is currently in process rebuilding it. It will be done in September. If you don’t want to wait in line, you could make a donation at heliohost.org/donate of minimum $1.00. Then after that, just paste your transaction ID in a new topic of the “Customer Service” category to verify and our Root Admin will send an invitation to your email in no time! Or, if you have an old account with Tommy before and you currently have a temporary account on Ricky, just make a request in the “Customer Service” category with your old Tommy username and we will move you back to Tommy.

Unblocked. Give a few minutes for the system to refresh.

If you temporary create a Ricky account with different username, email custom/Heliohost domain, then we will have to move that over to Tommy Server. Unless, you want to create a new account the same as original on Tommy Server, make a whole backup from Ricky account and move it to your Tommy Account.

Couldn't have said it better myself. The only difference is that the final step will likely involve signing up again or requesting a transfer (if you have a Ricky or Johnny account). There's no re-activating accounts because the accounts don't exist. He's seeing the effects of step 2 right now (OS/Software Install and Testing), and can just ignore what his domain shows until the work is complete. If he prefers I can remove the DNS records to get rid of the Index of / page for him. He will not be able to actually sign in until we announce the repairs are complete, he re-signs up, and the account creates. no need to remove the DNS record i understand now. So when we reach step 3 the only thing we have to do is sign in and the account will recreate it self or do we have to sing up? Beacuse i don't want to stay up to 1 AM, i'm from Portugal and when the registration open it is late here. When more question: Will the sparkie server be better than or equal tommy or will be an experimental server like johnny? Thanks, Rúben. 1. No. It will not recreated the account for you when you sign in. If you were from Tommy server before and during the crash you create your Ricky account for temporary, we can move your account back to Tommy when he’s back online. Just make sure you still remember your old Tommy username when you’re going to create a topic in “Customer Service” category. 2. Sparkie might be the same as Tommy.

Alright then. Just remind us about this topic when you move back to Tommy and Krydos will install those for you.

Yes. It’s better you should wait for Tommy Server to come back, because anyway you’re going to move your account back to Tommy. Right? Unless Krydos shows up later.

You will need to wait for our root admin, Krydos to show up. He’s currently busy rebuilding Tommy Server.

Resent.

That has to be remove it by our root admin.

Thanks Byron.

Our Root Admin, Krydos is currently rebuilding Tommy Server right now. It should be done in September.