Hi there! It appears that djbob has not been active for over a week now, meaning that escalated requests have been delayed. At this moment in time we believe that there are some problems with the PostgreSQL server and some problems with Email on Johnny, and we apologise for these technical difficulties. Unfortunately, the support admins are unable to solve these two important problems, not forgetting many escalated requests that have been posted.
As a result, Escalated Requests will be delayed until djbob get's back. We will do our best to offer support in the meantime, and solve any problems we can.
Thank you for your cooperation.