jje

Glad your problem got solved! Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.

Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.

Here is the reason why the Queued page is seen when the server goes down: Most servers have a 'default webpage' which is displayed when the domain is pointing to the server, but the server has no record of that domain and therefore cannot find the appropriate web page to load. djbob changed this default webpage to his own Account Queued page, so this would appear if the user setup a domain and pointed it to HelioHost but it had not been activated and configured yet. However, in the event that the servers goes down, the server cannot find any record of the domain in it's register (since all accounts are down) and therefore redirects to 'default webpage', which is the Queued page.

Hi there! Yes we are aware of the speed issues on Stevie and we're unsure of the cause of the problem at this time. We'll keep trying to find a solution and keep you updated via @HelioHost on twitter. Thanks

These services are available to all users of HelioHost; both Stevie and Johnny support these. Johnny runs dangerous services like ASP.NET, Ruby on Rails, Java/JSP which WordPress does not need, therefore Stevie is the best choice. When your account has been created, we provide an auto-install function that allows you to install software like Wordpress in just a few clicks (no download necessary!). To do this, login to cPanel when your account has been created, and choose Softaculous. On the left hand side, under 'Blogs', click 'WordPress'. Then click the install button, and fill out a bit of info.

Hi According to our records, the user maurizio_admin exists, but has not been added to a database. To add the user, go into MySQL Databases from your cPanel and scroll down to 'Add Users to Database'. Then, select your user from the drop down and select your database from the drop down, and then click Add. Permission settings will appear: make sure that 'All Privledges' are ticked and click submit

Glad your problem got solved! Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.

Your welcome And yes, at the moment Stevie is having a few speed-related issues. Our root admin, djbob, will need to investigate further in order to solve this.

@us12 - Ha ha, yes! I had to go at 8AM GMT and the queued started at 9AM @anush - Our root administrator, djbob, will need to investigate this problem. @dhems - Your welcome!

This support request is being escalated to our root admin.

Your welcome @Tjoene - Hmm, not sure. Let's see what djbob thinks...

I can see your account fine. Please try flushing your DNS. The problem could be with your ISP and out of your control. Also, you forgot the .com on your domain. It's kannurbeachhouse.com

Are you trying to add a sub domain, parked domain, or add-on domain?

Glad your problem got solved! Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.

Yes, yesterday Stevie was showing account queued for a period of time. This has been resolved now

This has been resolved

We apologise for the issues Stevie has been having in the last few days, and will attempt to find the cause of the issue. In the meantime, I will attempt to run the script that should fix things. However, according to the data Stevie is giving me, he's not ready yet. This has been resolved. If you still see the queued page please clear your cache.

Hi there Your current server, Stevie, is currently experiencing a few technical difficulties right now, and all accounts are showing Account Queued. We are working to fix this problem currently. For updates and more information, please see: - The official news topic - @HelioHost on Twitter. Thank you for your cooperation in this unexpected matter

HelioPanel 0.6 BETA Hello again! Today we are finally releasing the next major release of the HelioPanel software. There are many improvements and bug fixes that have been made by xaav, cl58 and I. One of those improvements is that HelioPanel has been completely moved over to Cody; Woohoo! Features #48 - Move HelioPanel over to Cody #59 - Remove jquery folder in favour of the jquery-optimized file #60 - Users should not be able to see accounts they do not own #62 - Automatically login after account creation #69 - Reinstall invalid or old hook files (randomly numbered PHP files) #71 - Automatically submit after changing the user account dropdown #53 - Display PHP Info for a specific server #67 - Change the submit button text for account switching Bugs #81 - Fix SQLBuddy automatic login #72 - CKEditor doesn't work #77 - Upload file button doesn't work #74 - Update the version in the footer #78 - Fix the line at the bottom of the page Due to the transition to Cody, the web address to Central HelioPanel and The HelioPanel Project have changed. Please update your bookmarks to: The Central HelioPanel: panel.helionet.org The HelioPanel Project: heliohost.org/heliopanel

Which one would you like me to to kill Or would you like me to kill all of them, and let the essential ones recreate?

Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache. http://wiki.helionet.org/Clear_your_cache -- Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.

@yahoo.co.mz

Hi. You currently have 6 processes, and the limit is 7. My guess is that the script is trying to open another process but it can't due to this limit. Here is a list of what processes are currently running on your account: - rss.py - rss.py - crond - sh - python = 6 processes

Meanwhile I can see the sitemap.xml fine?

Yes. To set up Remote SQL on your account, you will need to login to your cPanel and click on the button that says 'Remote SQL'. In the box, type % (percentage symbol) and click the submit button. This will allow other servers to connect to the database. http://wiki.helionet.org/MySQL_Databases