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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. We do not support short_open_tag. They are obsolete and should no longer be used. If you are using software that still relies on them, the software is poorly made and does not comply with current coding standards. Please find different software. As for PHP version, you can change that yourself for each of your domains in cPanel. The option can be found under Software->MultiPHP Manager.
  2. We only recovered files and mysql data from accounts. The postgres data, if it's available, would need to be retrieved as a special request and would likely be provided in the form of a raw data file (not an .sql file as you're used to). Lets see if Krydos can recover this for you.
  3. If you're on Tommy, main domain changes seem to be broken lately. We had another user whose domain wouldn't change, and I tried changing mine on a test account to no avail either. What is your username and server? Once you post that I'll pass it on to Krydos so he can change it.
  4. There are no logs available. We don't keep information on these blocks aside from the reason, source IP, and time of the block due to the large volume of blocks that get handed out and expire each day. Unblocked.
  5. That account cannot be restored because it was deleted for disk space. An invite has been sent so you can create a new account. We apologize for any inconvenience this may cause.
  6. We currently have no way to accept recurring donations, though it may be possible for a donor to set something up on PayPal. It's worth noting that Tommy accounts don't need continued donations to keep them. It only needs to be logged into once a month. We have considered a few ideas such as a credit system where you earn points for various things like donating, helping on the forums, etc. in the past but haven't implemented any of them. Using said points to "buy" a few months of exemption from the 30-day login requirement was one idea that was floated. The big thing we were trying to figure out is how to balance it all. We want anything that's offered for pay/donation to also be obtainable for free with reasonable effort (think about how tommy accounts are now).
  7. Glad to see you got it working Please let us know if you need anything else.
  8. Set your name servers to ns1.heliohost.org and ns2.heliohost.org. You need to do this over on freenom's website. You're currently using their dns, which is not supported: https://bybyron.net/php/tools/dns_records.php?domain=geo-online.ga&rec=ALL
  9. It failed for an unknown reason. New invite sent.
  10. Tommy fills in <10 seconds nearly every day. If you donate, I can replace the Ricky invite with a Tommy invite for you. I can't offer one for free in fairness to others who've had to donate or repeatedly try to get one. Ricky invitation sent.
  11. No idea on that one. I don't know jQuery well enough. I've always done it the way you're trying to avoid (PHP script and an iframe).
  12. You can't. You should just add both domains as an addon domain, and use the same doc root for both.
  13. The only way to change a username is to delete it and start over: http://heliohost.org/classic/support/scripts/delete Please delete your account, then let me know and I'll send you an invite for Ricky so you don't need to wait again.
  14. That account is on Johnny, which has failed. Please see the news forum for more information: https://www.helionet.org/index/forum/1-news/
  15. wolstech

    Johnny Backups

    Yes. If you want an account now, you need to either use Ricky or Tommy and sign up at midnight UTC before they fill for the day, or you can donate and get an invite so you don't need to compete for one of the free accounts. Once Johnny is fixed or rebuilt, we'll know whether signing up again is needed for Johnny. A rebuild means signing up again, managing to somehow fix it means the old account should still be there.
  16. The domain change failed for me as well. Something seems to be wrong with the ability to change main domains on Tommy. When I did it, it changed what was listed in the admin tools but never actually updated it on the server. I can't get Tommy to change it through WHM either (throws an error about failing to get a PHP configuration). Moving so Krydos can take a look at it.
  17. That account cannot be restored because it was deleted for disk space. An invitation has been sent to the email address on file for the account so you can create a new account. We apologize for the inconvenience.
  18. The server you were on (Johnny) died. See https://www.helionet.org/index/forum/1-news/ for more information. Backups of the content can be had from https://heliohost.org/backup/
  19. The email address associated with jaybird has been edited so that it can be reused. Please pick a different username when signing up again. Registration opens at midnight UTC and fills quickly every day.
  20. What are the exact packages needed, and what Python version are they needed for?
  21. That domain already has a valid certificate.
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