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Everything posted by wolstech
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For hosting accounts, you can delete your account here: http://heliohost.org/classic/support/scripts/delete
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Lets see if Krydos can install this for you.
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Unblocked. It was for failed SFTP logins, so check that your credentials are correct in your FTP client.
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Merged topics. What version of PHP are you using?
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Can you explain what you were planning to do with it?
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Please PM pictures of your documents to me or Krydos, then have your friend do the same. Do not post them in public. Also, which account is your friends so we can unsuspend it once we receive them? Once we receive and verify them, we'll let you know so you can delete the pictures. And yes, you can add an extra $4. Just send us both transaction IDs so we can find all $5 worth and let us know which hosting account the upgrade is for so we put it in the right place
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Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. <br /><br />If you still see the suspended page, please clear your cache.<br /><br />If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic you might consider trying paid hosting from our partner starting at only a cent for the first month. https://www.heliohost.org/partners/hostgator
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Unblocked.
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For the multiple acccounts, I'll let Krydos decide what he wants to accept, but what we're looking for is a way to prove two people exists (for example some form of government ID for each person would work). As for the storage, that's done by making a $5 donation, then posting the transaction ID and name of account here. Your storage will be doubled to 2000MB., which is the maximum any one person is allowed to have.
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Yes it will because they look like the same person on our end. I know in the past Krydos has asked for additional information and allowed this (it's a common problem with shared systems like in workplaces and schools). I'll allow him to answer that question.
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The account nurwaka1 has been unsuspended and spirofyn will remain suspended. The tzmedicz account is banned for copyright infringement, so that's a moot point.
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[Inactive] Not suspended yet, but I think I will be
wolstech replied to Atasco Osage's topic in Suspended and Queued Accounts
I remember this as well...I think I was the one who marked you as phishing last time. Noted. -
Lets have Krydos enable this for you...
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Unsuspended.
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You're suspended for having more than one account. You are only allowed one. Is this the account you want to keep?
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Your expected wait time is about a week. When demand is high, this wait time has been known to exceed 6 months, so a week is actually a short wait for a Johnny user. In fairness to other users, you cannot skip the queue or speed up the completion of your request on Johnny, however you can move to Tommy where the wait time is less (about a day). If you want to move servers, please see https://wiki.helionet.org/Moving_your_account Note that getting a Tommy account for free is difficult due to demand and may take several days of trying due to daily registration limits, so it may be in your interest to keep the Johnny account unless you wish to donate.
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That account does not exist. The closest I can find is a tommy account with the domain creeperh.heliohost.org (note the extra h). In addition, the domain should be free for reuse, however you may need to pick a different username, since your username is already occupied by your forum account.
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Done. You should now be able to log in and your website should start working within 2 hours.
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Unarchiving...
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From Tommy to Amazon Web Services, how to do it?
wolstech replied to qmuleiro's topic in Customer Service
https://aws.amazon.com/websites/ is probably what he wants. Amazon doesn't quite offer "conventional" hosting service in the sense we do, but you can get a prebuilt AWS VM with the basic software and a simplified control panel quite easily ("Lightsail"). If you need specific requirements or want more flexibility or customization, you'd want to look at getting a VPS and just installing the software you need. I don't know the process on Linux (Krydos can speak to that), but on a Windows server, I can stand up a basic WAMP or WIMP server in about 20 minutes (ignoring OS install time). -
Unblocked again
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It's been renamed. You already have a hosting account though, so signing up again will cause you to get suspended for violating our terms of service. Users are only allowed one account. If you want to sign up again, you need to delete your existing tommy account first: http://heliohost.org/classic/support/scripts/delete EDIT: I just realized you just created that account today. Do you want me to delete it and send you an invite so you can change the username?
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Unblocked.
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We intentionally limit memory to avoid overloading the servers, so I'm not sure whether this can be increased or not... Let's see what Krydos says.
