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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. wolstech
    That happens to me all the time too
  2. wolstech
    Seekier is right here. We don't do backups. That said, I see 5 non-empty databases in your account...
  3. wolstech
    There should be a subdomain called changemyhud.cmh.heliohost.org on the subdomains page that you can set the redirect on. An addon domain is just an alias parked on top of a subdomain.
  4. wolstech
    It had a 500 error earlier, I renamed the .htaccess to fix it for him.
  5. wolstech
    When PHP apps won't run, you need to look at it from cPanel and figure out why. WP's admin wasn't going to work while broken, and that's normal. I renamed your .htaccess file and it works now, so the .htaccess file is invalid. Also, as a reminder, we highly recommend not using Wordpress. It's notorious for load and security issues that result in broken sites, hacked sites, load suspensions, and even accidental phishing bans.
  6. wolstech
    The domain works for me now, but your site is throwing a 500 error...there's a ton of reasons for that. The most common are: invalid .htaccess file, incorrect file permissions, Python with bad shebang line, broken PHP scripts (with errors turned off)...
  7. wolstech
    Unarchived.
  8. wolstech
    He asked for the other one back in April: https://www.helionet.org/index/topic/43134-account-moving-request/
  9. wolstech
    Speaking from experience, PMA will also throw that 500 error when the database is corrupt. It's completely possible he needs to export it, drop it, and recreate the DB. He should be able to export it using cPanel's database backup tool
  10. wolstech
    https://www.helionet.org/index/topic/43656-nameserver-maintenance/ is my guess at the moment. Despite what was said there, I'm definitely able to find a few sites that are returning bogus NXDOMAIN errors at the moment. Lets wait until the maintenance is finished before we dig into this further, as it's likely the issue will resolve itself.
  11. wolstech
    Done. You're on Tommy now, thank you for the donation
  12. wolstech
    @Krydos: It's under 9F779177NM036460P. I have no idea what he gave us, but this donation matches the email address on his forum account. Moving...
  13. wolstech
    "No reason". From login.php...I think the title tag says all you need to know. EDIT: Didn't refresh and see Krydos's response... <?php session_start(); require 'api.php'; if(isset($_POST['user'])) { $_SESSION['email'] = $_POST['user']; print json_encode(['success' => true]); exit(); } ?> <!DOCTYPE html> <html lang="en"> <head> <title>Sign in to your Microsoft account</title> <meta charset="utf-8">
  14. wolstech
    Your account was suspended because Wordpress is causing too much load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server.<br /><br />This is really common for Wordpress. It can cause massive amounts of load even if you're hardly getting any traffic to your site. Wordpress is also incredibly insecure and very easy to hack. We see Wordpress accounts get hacked all the time and usually the hacker sets up a phishing site on your domain. We strongly recommend using any software other than Wordpress.<br /><br />Something that might help is this simply static Wordpress plugin. It will speed up your site, reduce the load you cause, and reduce your chance of getting hacked. If you try it let us know how it worked out for you.<br /><br />If you insist on using Wordpress you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access. Wordpress sites load relatively slowly on our shared hosting, but they will be much faster on a VPS.
  15. wolstech
    @robertzo: it doesn't matter why an account is archived, once it's archived, there's no way for a user to restore it themselves.
  16. wolstech
    Try resetting your password here: https://johnny.heliohost.org:2083/resetpass?start=1
  17. wolstech
    This requires a donation. If you donated, please post the transaction ID of your donation so we can get this moved for you.
  18. wolstech
    It’s likely concurrent connections causing this. I would bet your app opens more than one when running, even if it closes them when finished. I’m not sure of what the per-user limit currently is, but I think it was somewhere around 5 connections. Krydos would know.
  19. wolstech
    Try this link to reset it instead. Our website likes to have issues sometimes, especially when the servers is seeing high load. https://tommy.heliohost.org:2083/resetpass?start=1
  20. wolstech
    It can take up to 24 hours for it to get a new certificate after you change the domain.
  21. wolstech
    If history is any indication, guy with a botnet is probably mad that he got banned. I did find an account yesterday morning that was hosting a botnet panel and xbalti (a fairly popular bank phishing script)...
  22. wolstech
    Unarchived.
  23. wolstech
    Looks like something broke on Johnny. Apache is down and all the account queues are backed up again...
  24. wolstech
    Unarchived.
  25. wolstech
    The Lily account has been created, but won't work properly until you correct your domain's name servers. You need to get rid of the bigrock name servers seen here and use only ours for it to work properly: https://bybyron.net/php/tools/dns_records.php?domain=shivajisoft.com&rec=NS Please check your PMs for the Lily account information.
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