wolstech

Tommy fills in seconds every day because almost everyone wants an account there. We have to limit the sign ups to prevent overcrowding. Ricky is a good alternative if you don't need Java or node.js, and he's actually really fast at the moment since he was just rebuilt and doesn't have a lot of accounts yet.

Krydos can get you the logs. In the meantime, check your database settings. The majority of Java deployment failures we see are due to incorrect database credentials being left in your program.

That's normal for Johnny. Johnny is meant for testing and experimentation, not hosting an actual website. If you're trying to host an actual website, you'll be much better off on Ricky or Tommy instead. Also, some advice: Don't use Wordpress. It's terribly coded...extremely inefficient and full of security holes. It causes more issues than any other piece of software we see, and is the #1 cause of load suspensions and hacked accounts.

This is the same user as securein. He's in Nigeria hiding behind NordVPN, and he also used a temp email. Please find another host.

I guess we can add multiple accounts to the list as well...you do realize that our system very clearly shows that harriot0 and securein (and a few others) are all the same person right? You're hiding behind the same exact VPN...your actual location is Nigeria and you're using NordVPN to pretend you're in the USA. These are the reasons you're permanently suspended: Multiple accounts (users are allowed only 1, it got banned so you're allowed 0 since we did not approve a replacement account for you).Temporary email address (you must give a real address, we don't allow disposables, see terms of service).Suspicious activity.VPN use to hide location (you're actually in Nigeria from the looks of it...pretending to be in the US doesn't absolve you or your accounts of the terrible reputation your country has for phishing).Phishing (illegal). Long story short, real users don't go to such lengths to try hiding what they're doing, and they certainly don't do so from a computer and IP that was previously used to create a known phishing account (yes we can tell). At this point, the only thing I have left to say is that HelioHost has chosen not to serve you due to suspected illegal activity. Per our terms of service, we reserve the right to refuse service to any user for any reason, and we've decided to do so in this case. Please find another host.

If he doesn't like phishing as an answer, he would also meet the criteria to be suspended for suspicious activity as well as a temporary email address.

We get tons of phishing unfortunately. Pretty common for any free web host. I'm sure Google will eventually unblock us. The other always providers do. In the past Microsoft was the one well known for outright blocking our mail when this sort of thing happens, and they love being extremely stubborn about delisting...even their blocks cleared up with time. It's worth noting that Ricky and Tommy aren't blocked either, so moving servers is an option too (free if you want to delete your account and try to sign up at midnight for a free account, or for $1 we can move the existing one). Buying a dedicated IP ($12/year) can also fix this, as it makes your account's mail come from a separate address so it's not affected by the normal shared IP getting blocked.

It's because Johnny was used to conduct a phishing campaign. He's also blocked by Microsoft and AOL last I checked, and is listed on SORBS as well (apparently since April 7...). We already banned the phishing accounts, but it takes time for the mail providers to unblock the server once the junk mail stops. There isn't much we can do now other than to wait. Also, this is the first time I've seen non-enterprise Google mail completely reject mail for bad reputation. Usually it just quietly delivers to the spam folder and you "Not Spam" it so they don't go there in the future...

Thought it was up earlier, but this does in fact seem to be down again. Not sure what's going on, but it seems to be crashing a lot more than usual. It's been down for at least an hour at this point from what I can tell (I tried unarchiving accounts both before and after my dinner and both times they failed for mysql errors). Escalating...

This can't be restored right now because Johnny's MySQL is down. We'll try again later.

Unarchived.

Unarchived.

This can't be unarchived because Johnny's MySQL is down again at the moment. We'll try again later.

We'll try again later. Johnny's MySQL is down again... root@johnny [~]# ./unarchive ethansua It looks like you are trying to restore a backup for the user “ethansua”. cPanel restorepkg version: 2.3 Restricted: no Allow Reseller Privileges: no Searching for “ethansua”’s account archive … The system will attempt to restore the archive file “/home/cpmove-ethansua.tar.gz”. The “MySQL/MariaDB” server is currently unavailable because of an error: The system failed to connect to the “MySQL” database “mysql” because of an error: CR_CONNECTION_ERROR (Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (111))Failure! root@johnny [~]#

See https://www.helionet.org/index/topic/43457-inactive-account-cant-reset-password/

You didn't wait long enough most likely. Account renewals don't work instantly if the server load is up, and you can't log in or reset the password successfully until the renewal actually completes. I unsuspended it for you. Try logging in again now. If it still doesn't work, try resetting the password using this link: https://tommy.heliohost.org:2083/resetpass?start=1

Krydos can get you the logs. In the meantime though, verify the credentials for your database and confirm that the database is working using something else like a php script (if you're on Johnny, mysql had an issue recently though it has since been fixed). Database connection errors are the number one reason deployments fail, and it's usually an access denied error due to invalid credentials.

My issue with this that you immediately suggested another company before we even attempted to fix his issue. 99.9% of all VPS issues are correctable considering the worst case the user needs an OS reinstall or more resources. Most issues are user error, typically configuration problems (uninstalled core components, accidentally blocked their SSH port in their firewall, etc.) or bad code that leaks memory or gets stuck in an infinite loop. There are times where things simply don't work out and users do need to go elsewhere, but a VPS is almost never in that boat. Usually when users are told to go elsewhere, it's because they're on shared hosting and the user has said they don't want a VPS, yet needs something we can't offer on our shared plan (more than 5GB disk space, more CPU/RAM, shell access, exec(), etc.)

Unsuspended.

It says you're suspended for having more than one account. Users are only allowed to have one account. Which one do you want to keep? (If you aren't aware of any others, we can unsuspend this one for you).

Indeed he did. I was waiting to see him post the bogus "oh it's going to be a small news site" BS that these users usually post. Looks like phish, smells like phish...it's probably phish.

K is likely mad because of how you approached it, not necessarily because you suggested an alternative. We welcome constructive criticism as well as discussion of alternative services and what they do differently/how we can learn from their offering, however directly suggesting someone cancel our services to use a specific one makes it appear as if you are affiliated with them (which can get you treated as a spammer). It's all in the approach We have one. Krydos wrote the core scanner, I wrote some crude extensions and also maintain the definitions for it. This is how we end up with users like this guy: https://www.helionet.org/index/topic/43408-my-account-was-suspended/ We don't talk about the details much in an effort to stop phishers from evading it. I can say it's highly effective at finding phishing websites though, and that guy's account is just screaming "I"M GOING TO PHISH" based on its log. We remove ~95% within 24 hours of upload, the other 5% we miss or are false positives...we usually receive abuse reports or user complaints for them, and they are studied so we can improve detection rates. Also, that VPS issue was not necessarily not a DDoS. Sometimes it's because another VPS malfunctioned (we've seen it happen once or twice, where another user's VPS was serving an application with a resource leak that ran away and bogged the server down, rebooting the runaway VPS restores normal function). Send me a PM. I'm always looking for new ways to catch phishing

Unarchived.

Unsolved since you responded. In 99% of cases we never hear back once we ask since the majority of users in this situation are planning to do something illegal. Can you please explain what you were planning to use this account for? (For others reading this, accounts from countries such as Nigeria are sometimes subject to additional verification because the large majority of our users from these parts of the world use their account for phishing, which is illegal and against our terms of service).

The silence is deafening... (Marking solved under the assumption he had planned to phish).