Tjoene

This support request is being escalated to our root admin.

Do you get an error message or something similar? Also, have you tried to reset your password?

Please clear your cache.

This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org

You were suspended for running 4 cron jobs. The limit is 2 every day. If you need more cron jobs, you can use like setcronjob.com to hosts them. If you still see the suspended page, please clear your cache.

Your domain isn't pointing to our servers: http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=photoncoin.tk%20&rec=ALL In order to park your domain here, need you to set the nameservers to ns1.heliohost.org and ns2.heliohost.org

I am seeing this:

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Your site is working for me. Have you tried to clear your cache?

You need to use your heliohost username and password to login. You can't use the account "root".

Johnny is known to be unstable and has a lot of downtime. If you need a stable host, you'll need to switch to Stevie. For more information: see this wiki post.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

The reason was for your suspension was:

Please clear your cache.

Your account was marked as inactive by the system. It should be back active now, if not, please clear your cache.

That value can not be changed by users for security reasons.They are fixed in the mysql config files by the admins. Also, the max_connections is set to 50 connections, not 10. Perhaps your problem is that the software doesn't close the the mysql connections when it's done (5 mysql connenctions per user?). If you are looking for an external MySQL host, then you could use something like this: db4free.net However, this will have an impact on your site' proformance, since it needs to make an external connection.

You were suspended for running 4 cronjobs. The limit is only 2 every 24h. If you need more, then you'll need to use a thirt-party service like https://www.setcronjob.com/ Your account should be unsuspended now.

@wolstech, that's strange, because there are just 2 functions marked as deprecated in 5.4: see http://www.php.net/manual/en/migration54.deprecated.php The main reason why not many uses 5.4 or older is because the mysql_* functions are gone. These are all marked as deprecated since 5.3 (see: http://www.php.net/manual/en/migration53.deprecated.php) And a lot of (old) software still uses these funtions to connect with the MySQL databases.

You can also let cPanel generate a full backup. (Found under Cpanel => Backup => Generate full backup). That will include all your databases, files, mails, etc...

Perhaps this topic will help: http://www.helionet.org/index/topic/19129-dottk-domains-not-working-says-that-the-hostname-is-invalid/page__view__findpost__p__102990

We've encountered that problem before. When you register the domain, you need to pick "Use Dot TK Free DNS Service" and once you get the domain, you can edit it to point it to heliohost.

Please clear your cache.

That account can't be unsuspended.

You could also keep your current helio subdomain, and park your new domain as addon in your root folder, so they both show the same site. Then you don't have to change your main domain.