Talk Sick

This support request is being escalated to our root admins.

This support request is being escalated to our root admins. Aso, make sure the file is outside of public_html folder.

This support request is being escalated to our root admins?

You're correct. I got 1 and 2 mixed up. We are still on 1. Beta testing is basically seeing if the transfer script works, as of now. And yes, your still on your old filesystem.

We are still on Step 2

Please read the News section. Starting from here, we no longer have cpanel. Catch yourself up with the remaining news.

Most likely the SSL certificate expired expired

You can access your files with Filezilla. FTP still works. That way you can upload your files such as a SSL certificate. Krydos can handle the install for you once it's been uploaded.

This support request is being escalated to our root admins.

No, we do not.

Translation: Good morning, I lost access to my VPS, it simply doesn't connect to the default port 22, could you please check? @edvaldodecangere for future reference, please post all inquiries in English or use Google Translate.

The vps page does say 2GB of memory for $4. Right now we are all full on memory for our vps's, so even though you do qualify for it, we don't have the memory to offer right now. I assume from this post, that you can probably be put on a wait-list to have your memory increased since it's what we are lacking rn. Note: This could be wrong information but from what I can tell all you want is your memory increased. @Krydos could this be done?

Marked as Solved

No ETA at the moment but hopefully soon

This support request is being escalated to our root admins.

What is your vps number?

Yes, it is, but it might be smarter/cheaper to buy one with everything you need. With this being said, we have a waiting list for people who want a VPS. Let us know if you would like to be added to the waiting list as its relatively short right now.

This support request is being escalated to our root admins.

Check the News.

This support request is being escalated to our root admins.

Have you read the last couple months of news? News - HelioNet

https://play.google.com/store/apps/details?id=com.odin.plesk.mobile Apparently it hasn't been updated in almost a year and the reviews are riddled with complaints. I wouldn't bother.

This support request is being escalated to our root admins.

Yes, we are in the process of doing that. It hasn't been fully configured yet. There will be a news post when it's done.

You have several options: Wait until the server is rebuilt. This could take a few months. Buy a vps and transfer your site there. You can find them here: VPS Plans | HelioHost Use a temporary host until the server is rebuilt.