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OnEnemy

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Everything posted by OnEnemy

  1. This support request is being escalated to our root admins.
  2. A lot of our documentation is outdated since it references CPanel and what we had installed on it. I would assume once all the servers are back open, one of the two people who have access to the documentation will update it accordingly.
  3. Idk if Krydos is still doing the demo for a few days thing but I'll escalate it to him anyway.
  4. Domain changed. Make sure you change the nameservers to ns1.heliohost.org and ns2.heliohost.org
  5. This support request is being escalated to our root admins.
  6. This support request is being escalated to our root admins.
  7. This support request is being escalated to our root admins.
  8. This support request is being escalated to our root admins. ns1.heliohost.org and ns2.heliohost.org are our nameservers.
  9. What was the IP address? Edit: looked into it further and none of the ip addresses you logged in with are blocked. Are you sure your IP is blocked? What is the error you're getting?
  10. This support request is being escalated to our root admins.
  11. This support request is being escalated to our root admins.
  12. I have already escalated this to Krydos. Please be patient, he will answer you when he comes online.
  13. Escalating this to Krydos.
  14. I think your dev subdomain is still pointed to CPanel. I'll escalate this to Krydos.
  15. There is no way to edit DNS through Plesk as of right now. It needs to be tweaked and implemented by Krydos. I will escalate this to him in the meantime.
  16. Domain changed.
  17. This support request is being escalated to our root admins. For future reference, just the transaction ID is needed.
  18. This support request is being escalated to our root admins.
  19. This support request is being escalated to our root admins.
  20. This support request is being escalated to our root admins.
  21. Main domain changed.
  22. This support request is being escalated to our root admins.
  23. This support request is being escalated to our root admins.
  24. Krydos gave me the go ahead to unsuspend you. Please find whatever it is that is causing the high load and reduce and/or remove it.
  25. It was suspended due to high load. I'll escalate this to Krydos.
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