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Posts
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Last visited
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Everything posted by Unknown025
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[Solved] [Solved] Please unsuspend my account
Unknown025 replied to tarkesh7's topic in Suspended and Queued Accounts
Answered on Discord. Please reduce your CPU usage. WordPress is known for causing high server load, so consider using alternatives if possible. -
You were suspended for creating multiple accounts, which is against our terms of service. Is this the account you'd like to keep?
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[Solved] I would like to wipe my account and start over.
Unknown025 replied to mohmedebeid's topic in Customer Service
Your account has been deleted. You should receive an email to create a new account momentarily. -
Glad you figured it out.
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Subdomain added. Please make sure to either create an A record to Johnny's IP address or switch to HelioHost's nameservers.
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You were suspended for creating multiple accounts, which is against our terms of service. If you would like, you can choose to keep one of your accounts. The rest will remain suspended.
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I'll escalate this thread so an administrator can comment.
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You were suspended for having multiple accounts, which is against our terms of service. Which account do you wish to keep?
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[Solved] High load Suspension
Unknown025 replied to goensch's topic in Suspended and Queued Accounts
I find it unlikely, but without seeing your Python script it's hard for me to say. -
[Solved] High load Suspension
Unknown025 replied to goensch's topic in Suspended and Queued Accounts
The maximum CPU limit is 10000. You were suspended for using too much memory, just like two weeks ago. Here's a picture of your load graph for reference: I have unsuspended your account, please lower your memory usage. If you need help diagnosing the issue, our administrators are happy to look into it for you. -
[Solved] Alias domain fix - REQUIREMENT
Unknown025 replied to reiquezynho's topic in Customer Service
Did you create an .htaccess file to redirect traffic from acervo.cloud to reiquezynho.helioho.st? -
I have added acervo.cloud to your account. If you want to redirect it to reiquezynho.heliohos.st, you can add a .htaccess to redirect traffic from one domain to the other.
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I've escalated your request so a root administrator can assist you.
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This support request is being escalated to our root admins.
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[Solved] Change domain to saleh-hr.com
Unknown025 replied to hayahsocial2024's topic in Customer Service
Your domain has been updated. Make sure that saleh-hr.com has an A record to Johnny's IP address or nameservers pointing to HelioHost. -
[Solved] Your account has been suspended
Unknown025 replied to evrawad's topic in Escalated Requests
Account unsuspended (may take a few minutes to begin working again). I've escalated your request, so an administrator can answer your question about retrieving data from your other account. -
[Solved] Please help me add sub domains
Unknown025 replied to xiaotusoushu's topic in Customer Service
Which domain do you want those subdomains under? -
[Solved] Your account has been suspended
Unknown025 replied to evrawad's topic in Escalated Requests
You were suspended for having multiple accounts, which is against our terms of service. Which one would you like to keep? -
I'll escalate your thread to the administrators so they can take a look.
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Glad you figured it out.
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[Solved] switch the server to powerful one
Unknown025 replied to spforsom's topic in Customer Service
You're currently on Johnny. If you want a more powerful server, you can either sign up for Tommy (or donate to receive an invite), or purchase a VPS. -
You are suspended for having multiple accounts, which is against our terms of service. What account would you like to keep?
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[Solved] Redirecting my domain name to heliohost
Unknown025 replied to st4lwolf's topic in Customer Service
Since we're not hosting main.st4lwolf.org, you would need to create your own redirect using whichever service main.st4lwolf.org is on to create an HTTP 301 redirect to st4lwolf.helioho.st. Alternatively, you can set main.st4lwolf.org to point to Johnny's IP address using an A record or set your nameservers to HelioHost's, and we can then host your custom domain.
