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Unknown025

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Everything posted by Unknown025

  1. Unknown025
    An administrator will be able to help with this.
  2. Unknown025
    An administrator can help you with canceling your VPS. For your Tommy account - you can either request an administrator to delete some files for you, upgrade your account storage, or reset the account from the dashboard page: https://heliohost.org/dashboard/
  3. Unknown025
    Domain added. If you're not already using HelioHost's nameservers, you'll need to create an A/AAAA record to Tommy's IP address. It'll take effect in about 100 minutes.
  4. Unknown025
    Domains added, they'll take effect in about forty five minutes.
  5. Unknown025
    Domain changed, it'll take effect in about 70 minutes. If you're not using HelioHost's nameservers, you'll need to create a new A/AAAA record to Johnny's IP address for it to work.
  6. Unknown025
    IP unblocked.
  7. Unknown025
    Domain added, will take effect in about 10-15 minutes.
  8. Unknown025
    Your account must have a domain associated with it, and akels.cl is the only domain you have. We can change your domain to a .helioho.st or .heliohost.us domain if you'd like.
  9. Unknown025
    Domain changed, it'll take effect in about 30 minutes.
  10. Unknown025
    Subdomain added, it will take effect in two hours. If you're not using HelioHost's nameservers, you'll need to create an A/AAAA record to Morty's IP address for the domain to work.
  11. Unknown025
    Glad you figured it out.
  12. Unknown025
    Your account has been reset, you should receive an email to recreate it shortly.
  13. Unknown025
    I'm not able to access your site past the Cloudflare security page. You can check the logs in Plesk to see if there are any errors listed there, or try disabling Cloudflare temporarily to see if that's what is causing the issue.
  14. Unknown025
    It looks like your disk space has been increased to 4000 MB. It's possible it just needs an Apache restart to take effect, but an administrator can look into this in the morning.
  15. Unknown025
    An administrator will have to help with this. Are there any specific files you'd like deleted?
  16. Unknown025
    The only payment methods for debit/credit cards we accept are PayPal or Stripe. You could also alternatively donate using cryptocurrency or one of the other methods listed here: https://heliohost.org/donate/.
  17. Unknown025
    An administrator can do this for you. Which VPS plan are you looking to convert to?
  18. Unknown025
    An administrator will have to help with this.
  19. Unknown025
    Your account has been reset. You should receive an email shortly to recreate your account.
  20. Unknown025
    A VPS administrator can look into this for you. Are you also having issues logging in to your VPS using SSH?
  21. Unknown025
    This support request is being escalated to our root admins.
  22. Unknown025
    Domains added, the changes will take effect in about 40 minutes. You'll need to create an A/AAAA record to Morty's IP or switch to HelioHost's nameservers for the domains to work.
  23. Unknown025
    Your account is being reset, you should receive an email to recreate your account shortly.
  24. Unknown025
    Looks like your account has exceeded the storage quota. You can either upgrade the storage at https://heliohost.org/dashboard/storage/, reset your account, or request some of your files to be deleted by an administrator.
  25. Unknown025
    Domains updated, they'll take effect in about fifteen minutes. You'll need to update your nameservers to HelioHost's if you haven't already, or create A/AAAA records pointing to Tommy's IP for each domain.
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