Unknown025

Domain added, will take effect in just under an hour. If you're not using HelioHost's nameservers, you'll need to create an A/AAAA record to Morty's IP for the new domain.

Glad you figured it out.

Please don't create multiple threads for the same topic. It's possible the backup was performed before you created your PHP file. You'll need to either look for the PHP file in your own backup, or recreate it from scratch.

Domain added, it'll take effect in just under two hours.

Your account was actually suspended for high CPU usage. I've unsuspended your account, but you'll need to either figure out a way to reduce your CPU usage or upgrade to Morty or a VPS.

This looks like you don't have DKIM/DMARC configured, which is something an administrator would need to setup for you.

An administrator can check conclusively what is consuming your storage quota, but it's worth noting that any emails or databases you may have also contribute to that same quota. To resolve this issue, you can upgrade your storage at https://heliohost.org/dashboard/, reset your account, or request an administrator delete any excess files.

Your account has been reset. You should receive an email link to recreate your account shortly.

This support request is being escalated to our root admins.

Domains updated, will take effect in about ~5 minutes. You'll need to update your DNS settings if you're not using HelioHost's nameservers.

You were suspended for using a disposable email address, which is against our terms of service. Additionally, you're on Johnny, which is currently down:

An administrator will be able to help with this.

Subdomain added, will take effect in about two hours. If you're not using HelioHost's nameservers, you'll need to create an A/AAAA record to Tommy's IP.

Domain added, will take effect in about half an hour. You will need to update your A/AAAA record for Morty's IP address. You can find the correct values in Plesk at the bottom of the Websites & Domains page.

An administrator will be able to help with the Morty migration and your missing database files. It is possible that your database may be recoverable, but as always, we recommend creating your own backups. What name(s) did you use in your database?

Domain added, it'll take effect in about 90 minutes.

Domain added, it'll take effect within 2 hours. You'll need to switch to HelioHost's nameservers or create an A/AAAA record to Tommy's IP for the domain to work.

An administrator can configure DKIM for you. In the meantime, you can try sending a sample email to https://www.mail-tester.com/ and see what it suggests to improve your email delivery performance.

No worries, thanks for clarifying. I've added that domain for you, it'll take effect in about 10 minutes. If you haven't switched to HelioHost's nameservers, you'll need to create an A/AAAA record to Johnny's IP address.

digital@mkulimaonline.org isn't a valid domain name. If you're looking to use that domain for email, would you like mkulimaonline.org to be added instead?

You were suspended for creating multiple accounts. Our terms of service only permits one account per person. Which account would you like to keep?

An administrator will be able to help with this.

An administrator can help you with canceling your VPS. For your Tommy account - you can either request an administrator to delete some files for you, upgrade your account storage, or reset the account from the dashboard page: https://heliohost.org/dashboard/

Domain added. If you're not already using HelioHost's nameservers, you'll need to create an A/AAAA record to Tommy's IP address. It'll take effect in about 100 minutes.

Domains added, they'll take effect in about forty five minutes.