Unknown025

Unsuspended.

Domain added. You'll need an AAAA record/HelioHost's nameservers configured for it to work.

Domain added.

We traditionally don't whitelist certain IPs, so if you have a service connecting over FTP from an Azure server, as long as it uses the correct credentials, it shouldn't get blocked.

This is something an administrator can do, but mail quotas are changed on a case by case basis. I'll escalate your thread so an administrator can comment.

Glad it works for you now.

Removed the .helioho.st domain and changed 1932washhouse.com to be the main domain. Changes should take effect in the next hour.

You were suspended for creating multiple accounts, which is against our terms of service. Which account do you want to keep?

Domain added, it'll take effect in about ten minutes. I believe we automatically generate a "www" prefix, but you can create a redirect using an Apache config to redirect to the main domain.

Domain added, it'll take effect in a little under an hour. You'll need to create an A/AAAA record to Tommy's IP or switch to HelioHost's nameservers.

Perhaps an administrator can weigh in on this, especially so you don't get flagged as having multiple accounts. As far as managing DNS records or addon domains, if you want to make requests on his behalf, I'm sure something can be arranged as long as we also get his written permission (either an email or a forum post) to make sure it's okay.

I've changed your main domain to "noterapida.com.ar" and added "igna.site" as an addon domain. You'll need to create an A/AAAA record or switch to HelioHost's nameservers for noterapida.com.ar to work. Changes should take effect in about an hour.

Just to make sure, did you enable Node.js before trying to use it? In Plesk, there's a toggle button to enable/disable Node.js, which requires an Apache restart (i.e. ~2 hours) to take effect. If you've already done all that, an administrator will look into it in the morning (it's nighttime here in the US).

You are suspended as it looks like you reside in Iran, which is against the local regulations here in the United States.

Typically no. If you're changing a traditional PHP, JavaScript, HTML, or CSS file, it will not require an Apache restart to take effect.

It looks like your account will begin working in about five minutes, once Apache restarts. If you want to use your custom domain, you'll need to either create an A/AAAA record to Morty's IP address or switch to HelioHost's nameservers.

You were suspended for hosting a proxy, which is against our terms of service. If you're interested in continuing to host a proxy, you'll need to purchase a VPS, otherwise we can reset your account on the condition that you will not host another proxy.

Post the domain you'd like added to your account and a staff member will add it for you. You can check out our wiki page for more details: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains

It looks like your account was suspended for high load and subsequently deleted. If you'd like to create an account on Morty, an administrator can set that up for you. I believe that you can keep your 5000 MB storage upgrade as well, whether you choose to upgrade to Morty or recreate an account on Tommy.

Account has been reset, you should receive an email to recreate it shortly.

Your account has been reset. You should receive an email to recreate your account shortly.

You can either explain here or create a new thread.

I've escalated your thread so an administrator can do this for you.

That account is suspended as it appears that you created multiple accounts in violation of our terms of service. Which account would you like to keep?

Domain added, it will take effect in about 1.5 hours. You'll need to create an A/AAAA record to Johnny's IP address or switch to HelioHost's nameservers for the domain to work.