Unknown025

It's nighttime in the United States right now, where a majority of our volunteer staff is. You should receive a response in about eight to twelve hours.

Your account has been reset, you should receive an email to recreate your account shortly.

It looks like you were suspended for using 201.15 GB of memory. I'm not sure what content you're hosting that caused such a massive spike in memory over a ~17 hour period, but it's also possible that a bot or malicious actor is paging your website repeatedly. I've unsuspended your account, it'll resume working shortly.

An administrator will need to install those for you. Which version of Python are you using, 3.12 or 3.9?

Okay, no problem. If you need help with anything, we're always happy to be of service.

An administrator will be able to help you with this. As a heads up, we can only refund $0.50 as per our policy.

I can't remove your main domain without changing it to a different domain. If you're no longer going to use your hosting account, I can delete it entirely, otherwise I can change it to a .helioho.st or .heliohost.us domain.

An administrator will be able to do this for you.

It doesn't look like you have a hosting account. Would you like your forum account deleted?

Your account has been reset and you should receive a link to recreate your account shortly.

This support request is being escalated to our root admins.

Your domain has been changed and will take effect in about an hour. Please remember to update your A/AAAA record to point to Morty's IP or switch to HelioHost's nameservers.

A staff member can change your domain for you. If you own colegiosantoangelflandes.com.co then we can go ahead and set that as your main domain. If you want to keep all your current files and configs, you'll need to back them up, as changing domains can result in files being deleted. Let me know if you'd like me to change your domain.

Main domain changed, subdomain added. You'll need to create an A/AAAA record to Morty's IP address or switch to HelioHost's nameservers, and wait 1.5 hours before the changes can take effect.

Domain added, it should take effect in about 1.5 hours. You will need to create an A/AAAA record to Morty's IP address or switch to HelioHost's nameservers for the domain to work.

Your main domain has been changed as requested. You'll need to switch to HelioHost's nameservers or create an A/AAAA record to Johnny's IP address, and wait for about one and a half hours for the changes to take effect.

I spent some time trying this out for myself and ran into the same error. I've escalated your thread so an administrator can look into this further.

I've escalated your thread so an administrator can do this for you.

Domain changed and should take effect in about an hour.

If you don't want to switch your nameservers, you can create an A/AAAA record to the IP address of the HelioHost server your account is on (which can be found in Plesk).

Are you asking for thelema93.com.br to redirect to talesazoeto.heliohost.us?

You were suspended for creating multiple accounts, which is against our terms of service. Are there any circumstances that could explain why you were flagged for having multiple accounts?

Unsuspended.

You were suspended for creating multiple accounts, which is against our terms of service. Which account do you want to keep?

With helioho.st/heliohost.us domains, changes are automatic.