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Everything posted by Unknown025
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A VPS admin will be able to do this for you.
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[Solved] Lilly access request for dotnet Core
Unknown025 replied to cjc080911's topic in Escalated Requests
Wolstech can do this for you once he's free. -
Domain added, will take effect in about ten minutes.
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Domain changed, will take effect in about an hour. You'll need to update your nameservers to "ns1.heliohost.org" and "ns2.heliohost.org".
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Domain added, will take effect in 20 minutes.
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[Solved] WRONGFUL SUSPENSION!
Unknown025 replied to lighttec's topic in Suspended and Queued Accounts
Your account was suspended for hosting nulled software, which is against our terms of service. -
A VPS admin will reach out to you. Just as a heads up, I believe that additional IP addresses cost an additional $1 each.
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Domain added, it'll take effect in a little under an hour.
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Domain added, it'll take effect in about an half an hour.
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[Solved] Unsuspended My Account
Unknown025 replied to karthikeyan2508's topic in Suspended and Queued Accounts
Unsuspended. -
[Solved] Add custom domain as addon domain
Unknown025 replied to nepnep7601's topic in Customer Service
Domain added. You'll need an AAAA record/HelioHost's nameservers configured for it to work. -
Domain added.
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Whitelisting second IP for FTP connection from the server?
Unknown025 replied to slashbit's topic in Blocked IPs
We traditionally don't whitelist certain IPs, so if you have a service connecting over FTP from an Azure server, as long as it uses the correct credentials, it shouldn't get blocked. -
This is something an administrator can do, but mail quotas are changed on a case by case basis. I'll escalate your thread so an administrator can comment.
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Glad it works for you now.
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Removed the .helioho.st domain and changed 1932washhouse.com to be the main domain. Changes should take effect in the next hour.
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[Solved] Unsuspended My Account
Unknown025 replied to karthikeyan2508's topic in Suspended and Queued Accounts
You were suspended for creating multiple accounts, which is against our terms of service. Which account do you want to keep? -
Domain added, it'll take effect in about ten minutes. I believe we automatically generate a "www" prefix, but you can create a redirect using an Apache config to redirect to the main domain.
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Domain added, it'll take effect in a little under an hour. You'll need to create an A/AAAA record to Tommy's IP or switch to HelioHost's nameservers.
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Perhaps an administrator can weigh in on this, especially so you don't get flagged as having multiple accounts. As far as managing DNS records or addon domains, if you want to make requests on his behalf, I'm sure something can be arranged as long as we also get his written permission (either an email or a forum post) to make sure it's okay.
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[Solved] add domain to account ignaciomtds
Unknown025 replied to ignaciomtds's topic in Customer Service
I've changed your main domain to "noterapida.com.ar" and added "igna.site" as an addon domain. You'll need to create an A/AAAA record or switch to HelioHost's nameservers for noterapida.com.ar to work. Changes should take effect in about an hour.- 1 reply
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Node.js App Fails to Start - No Logs on Plesk
Unknown025 replied to aiwodemaya's topic in Customer Service
Just to make sure, did you enable Node.js before trying to use it? In Plesk, there's a toggle button to enable/disable Node.js, which requires an Apache restart (i.e. ~2 hours) to take effect. If you've already done all that, an administrator will look into it in the morning (it's nighttime here in the US). -
Suspended Account: Behzadhabibzade
Unknown025 replied to behzadhabibzade's topic in Suspended and Queued Accounts
You are suspended as it looks like you reside in Iran, which is against the local regulations here in the United States. -
Typically no. If you're changing a traditional PHP, JavaScript, HTML, or CSS file, it will not require an Apache restart to take effect.
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my Username is: engrprimusapps, and doman is nizeman.com
Unknown025 replied to engrprimusapps's topic in Customer Service
It looks like your account will begin working in about five minutes, once Apache restarts. If you want to use your custom domain, you'll need to either create an A/AAAA record to Morty's IP address or switch to HelioHost's nameservers.