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Posts
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Everything posted by Unknown025
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Domains added, they will take effect in about 1.5 hours.
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You were suspended for exceeding 200 GB of memory. You will need to reduce your server load or upgrade to Morty. I've unsuspended your account, so please fix your application before you're resuspended.
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Domain added, it'll take effect in about an hour.
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Your account has been reset, check your email for a new invite to recreate it.
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[Solved] Website reactivation request
Unknown025 replied to marcodalcanto's topic in Customer Service
You were suspended for high MariaDB load. I'm not sure if it's for too many concurrent connections or something else, Krydos would be able to give more specific details. I've unsuspended your account, but you will need to optimize your website or risk being resuspended. -
[Solved] Hi, I would like to add my domain.
Unknown025 replied to freebeedee's topic in Customer Service
Domain added, it'll take effect in about an hour. You'll need to create an A/AAAA record to Tommy's IP or switch to HelioHost's nameservers for the domain to work. -
[Solved] Custom Domain Setup Help
Unknown025 replied to joyusecommerce's topic in Escalated Requests
I'm not sure that we support adding domains for email only. For DKIM, an administrator will need to configure that, so I'll escalate your thread so they can comment. -
Domain added, it'll take effect in about an hour. You'll need to switch to HelioHost's nameservers or create an A/AAAA record to Tommy's IP for the domain to work.
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Yes, you can have up to 10 domains associated with your account, including domains you purchased with a registrar or free domains like .helioho.st or .heliohost.us. Only staff members can add domains at the moment.
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[Solved] Change of main domain and addition of subdomains
Unknown025 replied to anthonyt's topic in Customer Service
Domains added, will take effect in about two hours. You'll need to update your DNS if you're not using HelioHost's nameservers. -
Domain added, will take effect in about an hour and a half.
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Clarification Regarding Suspicious Login Notification
Unknown025 replied to didi's topic in Customer Service
This means another account logged in from the same network as you did. Common triggers include logging in from a corporate/school network or using a VPS. Krydos can probably provide extra clarification if you'd like. I'll cancel the pending suspension for your account in the meantime. -
Your account has been reset. You should receive an email to recreate your account shortly. Also, it doesn't look like you have any subdomains...
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A VPS admin will be able to help with this in the morning (i.e. in about ~7 hours).
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Domain added, it'll take effect in about twenty five minutes. Unfortunately, Plesk does not allow for setting a target directory for a domain.
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Domains added, they'll take effect in about 25 minutes. Even though they are subdomains, they still count towards the 10 domains limit.
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Looks like Wolstech added those domains for you. Let us know if you need help with anything else.
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Unfortunately, we don't offer *.heliohost.org domains anymore. I can add industriasabal.heliohost.us or industriasabal.helioho.st instead.
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An administrator will be able to help with this.
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[Solved] I want to change my domain name
Unknown025 replied to soloriderxi's topic in Customer Service
Domain name changed to worksyncpro.helioho.st. Also, if you want to still add worksync.helioho.st, a staff member can set that as an addon domain for you. -
An admin will be able to do this for you.
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A VPS admin will be able to do this for you.
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[Solved] Lilly access request for dotnet Core
Unknown025 replied to cjc080911's topic in Escalated Requests
Wolstech can do this for you once he's free. -
Domain added, will take effect in about ten minutes.
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Domain changed, will take effect in about an hour. You'll need to update your nameservers to "ns1.heliohost.org" and "ns2.heliohost.org".