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Posts
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Everything posted by Unknown025
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Your account does not appear to be suspended at this time. Are you able to login at https://heliohost.org/login?
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Domain added. You'll need to create an A record to Johnny's IP address or switch to HelioHost's nameservers for the changes to take effect.
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Your account was suspended as you had created more than one account, which is against our terms of service.
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[Solved] reset my account, wipe out all old data and start fresh
Unknown025 replied to majds's topic in Customer Service
Your account has been deleted, and an invite link to create a new account has been sent to your email.- 1 reply
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[Solved] Pls unsuspend my account!
Unknown025 replied to Naturals's topic in Suspended and Queued Accounts
Account unsuspended. It may take up to two hours to begin working again. -
I've escalated your request, Wolstech will be able to assist you with this.
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Domain added.
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My account has been suspended
Unknown025 replied to lawrence65786's topic in Suspended and Queued Accounts
You were suspended for using over 10000 CPU and using a disposable email address, both of which are against our terms of service. You'll need to provide a real email address and a plan to reduce your server load before your account will be unsuspended. -
Domain added. You'll need to create an A record to Johnny's IP address or switch to HelioHost's nameservers for the changes to take effect.
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[Solved] Request for account reactivation
Unknown025 replied to devlab's topic in Suspended and Queued Accounts
Okay, account unsuspended. It may take a few minutes to begin working again. -
[Solved] Request for account reactivation
Unknown025 replied to devlab's topic in Suspended and Queued Accounts
You were suspended for creating multiple accounts, which is against our terms of service. Which account do you wish to keep? -
Domain added.
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Domain added. You'll need to create an A record to Johnny's IP address or switch to HelioHost's nameservers for the changes to take effect.
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[Solved] Requesting Unsuspension of domain
Unknown025 replied to myzega's topic in Suspended and Queued Accounts
Your account was suspended for using 10139.80 CPU. I have unsuspended your account, please reduce your server load. -
Can't login anymore since I got suspended
Unknown025 replied to juris's topic in Suspended and Queued Accounts
As far as I can see, your account is still active. Are you sure you're using the correct password? -
[Solved] I want to be able to bind my own domain name
Unknown025 replied to seekwe's topic in Customer Service
I have added that domain to your account. You'll need to create an A record to Tommy's IP address or switch to HelioHost's nameservers for the changes to take effect. -
I've escalated your thread so an administrator can validate your donation. Once that's finished, we'll be able to add the domain for you. What do you mean by increasing your account's quota, is that in reference to storage?
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[Solved] No (sub)domain options for my account?
Unknown025 replied to ronvdc's topic in Customer Service
Hi Ron. I've added those domains for you. For the changes to take effect, you'll need to create an A record for each of those domains and point them to Tommy's IP address, or switch to HelioHost's nameservers. -
[Solved] Web site suspended for high load
Unknown025 replied to dahuhunter's topic in Escalated Requests
I have unsuspended your account, it should start working again shortly. I don't know the reason as to why your account was suspended for high load, so I've escalated your thread so an administrator can provide some insight. -
You were suspended for consuming 100.19 GB of memory. I've unsuspended your account, it should start working shortly. I don't know what software you're running, but it's possible your account was hit with a lot of bot traffic recently, as that has happened to other accounts as of late.
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It is certainly possible. Your domain has been changed to efixio.com. Create an A record to Tommy's IP address or switch to HelioHost's nameservers, and allow for up to two hours for the changes to take effect.
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You were suspended for creating multiple accounts, which is against our terms of service. Which account would you like to keep?