Krydos

It looks like you created your account on 2018-08-18 and we held on to your backup until 2021-02-09. Back in those days we had very little storage space for active accounts so when we would run low on space we would delete old backups with the assumption that the owner of the data would have downloaded it they wanted during the 3 years that it was available. Now that we have a lot more storage space to work with we obviously try to hold onto backups for longer than 3 years because a surprisingly large number of people don't read our terms of service, and forget to make their own backups like we always encourage them to.

Thanks for letting us know. Your new VPS has been powered on, and your old VPS has been deleted. Keep in mind you'll get warnings about the SSH key changing again.

Remote access enabled. host=65.19.154.94 port=5432 username=alamai_admin dbname=alamai_database password=<set in Plesk>

Sounds good. Thanks for letting us know.

Here is the first sentence on the dashboard if your domain hasn't been fully set up yet (that no one ever reads.)

That was one of the fastest load suspensions we've ever seen. Created your account at 2024-08-06 15:23:29 and suspended at 2024-08-06 18:26:17. Wordpress is insane. You can read all about how much we love Wordpress on our wiki https://wiki.helionet.org/misc/wordpress The section at the bottom about how to reduce Wordpress load may be of interest to you.

Since your new VPS and your old VPS use the same IP address they can't be powered on at the same time. Your new VPS has been powered off and your old VPS has been powered on. Please note that when you login to SSH you may get some scary errors about it being a different server than expected. That is normal because it is a different server than you last connected to on that IP. Go ahead and log in and check everything out. If the VPS is working fine you can keep it powered on and we can delete the new VPS. If there's some errors or if you want to upgrade to more modern software make a backup of everything you need, and then we can power off the old VPS, power on the new VPS, and you can restore your files to the new one. Let us know how you would like to proceed.

Glad you got it working. Let us know if you need help with anything else.

Try creating the schema now.

What is the error?

Remote access enabled for the new user you created. host=65.19.154.94 port=5432 username=jimkosloskey_whosis dbname=jimkosloskey_test_mule password=<set in Plesk>

Thanks for letting us know.

You have to create the database through Plesk. You can't create databases through DB-Visualizer because it will only have access to the one database that you requested remote access for.

Are you creating your database through Plesk?

Remote access enabled. host=65.19.154.94 port=5432 username=jimkosloskey_novice dbname=jimkosloskey_test_mule password=<set in Plesk>

The email address that you sent this from is not associated with any VPS in our system. Since canceling your VPS destroys data we'll need to verify your email address before we can complete this request. This is to prevent someone from pretending to be you to delete your data. The easiest way to verify your email address is to send your request for canceling from the email address you used to purchase your VPS.

Remote access enabled. host=65.19.154.94 port=5432 username=hspierre_invdb_1 dbname=hspierre_invdb password=<set in Plesk>

Softaculous doesn't expire until 2025-03-26. This is likely related to Plesk entering the grace period. We have to contact Plesk every year to renew our licenses. Last year we had to use trial licenses for a few weeks because their legal department was so slow. We just need to wait for Plesk to renew our licenses. I'm going to mark this solved, and if the issue still exists after the licenses are renewed we can revisit it.

Before remote access can be enabled, you need to actually create the database and database user. I see a MariaDB database with the name you listed above. You can enable remote connections yourself through Plesk for MariaDB though so you don't need to contact us for that.

Your VPS has been rebuilt, and your next free rebuild will be available on 2024-09-02. If you need another rebuild prior to that date they can be purchased for $1 each. Let us know if you need help with anything else.

I increased the timeout and it installed.

Once we have spare server space, and signups don't fill in 0.111 seconds we can consider thinking about reviews. I used to read Trustpilot and review sites about HelioHost, and I found one review that was a blatant lie on Trustpilot. I contacted Trustpilot support and provided proof that the review was a lie. They refused to take the review down even with proof that they were lying, so whatever. When you read reviews you have to keep in mind that most "loud" people that are complaining are idiots and liars. Also we get contacted all the time by people offering to write good reviews for us if we pay them, so you can't trust the good reviews and you can't trust the bad reviews either. Whatever. Regardless of what the reviews are saying people are knocking down our doors to get free hosting, and a surprisingly large number of people are willing to donate to us too. We must be doing something right if we've stayed in business through thick and thin for 18 years.

SPF, DKIM, and DMARC have been set up for you, but since you're using Cloudflare you'll need to copy over the values yourself, or switch to our nameservers. _dmarc 14400 IN TXT "v=DMARC1; p=quarantine" _domainkey.plj.my.id. 14400 IN TXT "o=-" default._domainkey.plj.my.id. 14400 IN TXT ( "v=DKIM1; k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAw61mZ5OtEYgouyvNbdLO6gD2qyQiqN3WV0i8DrobORRCktp4shtyJuOxfpzsA6/L36hm/uEf5OW+xb5w3LtxoXddQM/k7lisFsp4QUhP4dVg1ZFmc5VE7uJhqjJFIcQGeFdjIieX7a4HDHZnsYUlyNH/4llUn7qn/83lyW99yeWae6f9bpVf3rcTJnmL3tZMj" "9Wyj+ARKbVfApETdG6IB/Ymj3edA/vEsonx68z12d4M4D72vago/SF3+2465GgBz+aKIGHFNzK9P4S/8I1hAUYLxeUDJilxyhj4grVoffpXYQtbGemkIpnATFmmhN0dICmh+PZ6FstEO4Z8/dHxNQIDAQAB;" )

Hestia has been installed on your VPS. You can find the default username, and password in the file /root/hestia.txt The URL to login is https://vps103.heliohost.us:8083/ The server that you're on is a little overloaded right now due to us moving a lot of stuff off of Sparkie for the raid rebuild. If you find your VPS a little slow let us know and we can move you to a faster server.

The great thing about storage space upgrade donations is even if you don't really need it right now, it's always there available for you to use someday in the future if you do suddenly need it. Thanks.