Krydos

Your account is fully active, and your domain is working. If you're still seeing the inactive message please clear your browser cache.

Unarchived.

The disk usage tool shows you the size of the directory and all of the contents of the directory. The file manager shows you just the size of the file. Directories are files that take up only about 4 KB on their own if they are empty. If they have anything inside them the file manager will still show them as 4 KB, but the disk usage tool will show the size of the directory plus everything inside it. You're using about 845 MB out of your 1000 MB limit right now.

Are you using the username 'canytam' in all lowercase? If you use uppercase or type your email address into that box it would give that error.

Your account is fully active, and your website is working. If you want to delete it you'll need to queue it for deletion again.

When you queue your account for deletion it is suspended for inactivity first, and then if you renew your account before it gets deleted it cancels the deletion. If you queue it for deletion and then wait patiently it will delete itself. Depending on the load it can take anywhere from a few minutes to a few hours.

Create a new account then.

Did you try to delete it?

That account is suspended for Phishing. HelioHost does not tolerate phishing activity of any kind, and for security reasons will not unsuspend, back up, or delete an account that was involved in phishing. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.

You can only have one .heliohost.us subdomain at a time on your own as your main domain.

We don't take backups for you. You are provided with all the tools you need to take your own backups.

Unarchived.

That account is suspended for Phishing. HelioHost does not tolerate phishing activity of any kind, and for security reasons will not unsuspend, back up, or delete an account that was involved in phishing. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.

Your site works for me https://www.xtraparfumo.com/

I think the confusion is it's not duo.heliohost.us, it's duo.maena.heliohost.us.

Unarchived.

Your domain stopped wokring because it expired 3 days ago. You need to log in to tucows and buy it for another year.

I updated my answer above, and edited the files myself and it seems to work. If you try to go to https://maena.heliohost.us/maena/ you end up at https://maena.heliohost.us/ now. If you try to go to https://maena.heliohost.us/duo/ you end up at https://duo.heliohost.us/ now.

Would you like to suspend your other account and unsuspend this one?

Your account was suspended because our systems detected that you might have more than one account. We understand that no one ever reads our terms, but as a reminder, our Terms of Service state that each user is allowed to have only one account. The reason we have to enforce this rule is because our servers are already overloaded the way it is, and it wouldn't be fair to everyone that is turned away each day for you to have more than one when so many others have none. One common reason people create more than one account is to get around our storage limit of 1000 MB. Did you know that we will give you another 1000 MB of storage for each $5 USD donation you make up to 5000 MB total? If you'd like to increase the storage of your account just make a donation and then let us know your transaction ID and username. Another common reason people create more than one account is to host more than one website. Did you know that you can host as many websites on your one account as you want? Unlike a lot of free hosts we offer unlimited alias domains, unlimited addon domains, and unlimited subdomains. If you need any help adding another website to your account just let us know. Another common reason people create more than one account is to try out several servers at once, or to transfer a website between accounts on different servers. Did you know that an admin can move your account for you for as little as a $1 USD donation? This will save you the trouble of signing up again, and deleting your account, etc. Sometimes our systems flags you as possibly having more than one account when you share a computer with family, friends, coworkers, other students, etc. If this is your situation we apologize for the suspension, and we'll be happy to unsuspend all of the involved accounts after you provide proof that each of the accounts belong to a different person.

I took ns1 back offline until all the zones finish syncing. This should force everyone to use ns2 which is working and has all the zones already. Hopefully this will make everyone's websites work for now.

Yeah, my bad. Ns1.heliohost.org is back online, but the zones are still syncing up. So for some of the world your domain is down and for the rest it is up. It just depends on whether they randomly choose ns1 or ns2 to query. If someone has visited your site recently and still has the ip address cached on their computer or their router or their isp they won't notice it's down. I didn't realize it would take so long to sync the zones back up.

Does phpmyadmin ever work? I know you say "continuously", but just verifying. There may me something wrong with your account I suppose.

I just tested phpmyadmin on Johnny and it works for me. 500 errors can happen when the load is high. The solution is to either wait for a few minutes for the load to go down, or switch to a server with lower load. The Johnny server is an experimental server and is only intended for experimenting, not running a production website. If you want a server that is faster, has better uptime, and has less errors we recommend Ricky or Tommy.

Ahh, ok. I was busy checking skrill and gofundme and stuff. Didn't think to search by email.