Krydos

That donation was for $0.00 USD after paypal fees. Unfortunately paypal needs to get their cut of our donation money so we require a donation of at least $1.00 USD. Anything less than that we will refund for you since we won't be getting any of it anyways. Sorry for the inconvenience.

Find another hosting service to send your 800 emails then. Sending spam is against our Terms of Service which you agreed to when you created your account. Someone that you sent an email to flagged it as spam and reported it to us. You can have another chance. That's why your account has been unsuspended, but you won't be getting a higher email limit again. If 50 emails per day isn't good enough then you'll need to find another hosting service.

There is no way to merge accounts. Once an account is deleted there is no bringing it back. You'll need to restore your content from the last backup that you downloaded to your computer. If you post the transaction ID of your donation I can move your new Johnny account to Tommy.

I'm glad it's all working for you now.

Alright, I can unsuspend your account, but your whitelist to send more than 50 emails per day has been permanently revoked. If you send more than 50 emails you run the risk of your account being automatically suspended again. If you receive one more spam report your account will be permanently suspended.

% is a wildcard in sql so one % will match all IPs. %.%.%.% is kind of overkill, but it works.

Did you enabled remote mysql connections?

Yeah, there's your problem. Mysql is port 3306 not 2083.

If you need better speed we recommend Tommy or Ricky. APCu isn't going to speed Johnny up. A PHP module can't undo a load level of 80. Johnny is an experimental server for people who don't care about speed or uptime.

You use firefox right? https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored#w_delete-cookies-for-a-single-site

Have you cleared your browser cache, and deleted your helionet cookies?

Our servers run linux. The backup script runs on the server. I suppose you could write a backup script with php, but it would really complicate things and you'd need to use a cron job of some sort to trigger it anyways.

There you go https://krydos2.heliohost.org/cgi-bin/modules27.py

Deployed. http://shivesh.heliohost.org/App/ Since you're on Johnny it could take up to 24 hours to start working.

I've already explained several times that I'm not usually awake at 2am. I've also explained that you should try to be more patient in the future. If you're having trouble understanding either of these points let me know and I'll try to find a better way to explain it. The mysql max_allowed_packet is already set to 256 mb, which should be more than large enough for anyone, and not 1 mb like your error message shows. Googling your error though I found this https://stackoverflow.com/questions/13759418/com-mysql-jdbc-packettoobigexception which says that if you use the wrong connection string you can get that misleading error even though the max_allowed_packet is set correctly.

Have you done step 2?

Sure. https://www.heliohost.org/backup/

You should now be able to log in at https://www.heliohost.org/login/ Your website should start working again within 24 hours. No, I just manually restored this one.

Your account cannot be unsuspended. Even though your account has been suspended for the last 10 hours you still have caused 1026% more load than the second highest load account over the last 20 hours.

Do these instructions help? https://docs.joomla.org/J3.x:Updating_from_an_existing_version

Luckily Rutaj6 was so kind to compile my forum post into a wiki page http://wiki.helionet.org/Running_Auto_Backups Let us know if you need any special customizations for your specific needs.

Unarchiving...

No one's ignoring you. We're waiting for you to answer our question. I'll post it again: What will you do to prevent this from happening again?

I've seen some browsers get the https stuck in their memory and even if you type http it keeps sending you to https because you viewed https once. I'm not sure what you'd need to do about that because it probably varies from browser to browser. Clearing your browser cache, or trying another browser are probably a good place to start.